This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description American Senior Communities is now hiring a Community Nurse Liaison (LPN). Hours: Monday – Friday 4p – 8p and Weekends 9a – 6p. Remote position but must live within reasonable driving distance to Indianapolis. The Clinical Nurse Liaison provides patient evaluations, while collaborating with hospital personnel to determine patient’s clinical needs and appropriateness for admission to skilled nursing facility. This position works closely with our communities and healthcare partners. This position will also be checking benefits and payor sources. Qualifications - Minimum of three years of clinical experience in acute care or long-term care setting. - Current LPN License. Requirements - Must be able to work weekends and evenings. Benefits - Medical, vision & dental insurance with Telehealth option. - 401(k) retirement plan options. - Paid Time Off (PTO) and holiday pay. - Lucrative employee referral bonus program. - Paid training, skills certification & career development support. - Tuition reimbursement and certification reimbursement. - Continued education opportunities through tuition discounts and program partnerships. - Employee assistance program & wellness support. - Retail, food & entertainment discounts and so much more. - *Full-Time and Part-Time Benefits may vary, terms and conditions apply. Company Description Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., but they are also our guiding principles and create the framework for all our relationships with customers, team members and community at large. American Senior Communities has proudly served our customers since the year 2000, with a long history of excellent outcomes. Team members within each of our 100+ American Senior Communities take great pride in our Hoosier hospitality roots, and it is ingrained in everything we do. As leaders in senior care, we are not just doing a job, but following a calling.

• Manage inbound and outbound calls • Convert inquiries into enrolled students • Provide program, pricing, and scheduling information • Manage bookings, reschedules, and cancellations • Follow up with leads and enrolled families • Maintain CRM and student records • Coordinate scheduling between families and instructors • Assist with reporting and tracking tasks • Provide administrative support to management • Support social media coordination if required

• Provide outstanding customer service to French-speaking clients through multiple channels, including phone, email, and live chat. • Respond to customer inquiries, resolve issues, and provide detailed information about products and services. • Maintain a positive and professional demeanor during all customer interactions. • Document customer interactions accurately and contribute to improving overall service quality. • Collaborate with team members and other departments to enhance customer satisfaction. • Participate actively in training sessions to keep updated on product knowledge and best practices in customer service.

• Provide exceptional customer support to French-speaking clients through various communication channels. • Assist customers with inquiries related to home appliances, offering solutions and guidance. • Maintain accurate documentation of customer interactions in our CRM system. • Collaborate with team members to achieve service objectives and enhance customer satisfaction. • Participate in ongoing training to stay informed about product features and industry trends.