• Provide excellent customer service via Application Support for Workday Modules • Partner with business stakeholders to document business requirements • Implement/configure in HR system • Daily and weekly payroll processing • Review and process daily error reports • Ensure reported incidents are tracked and documented • Troubleshoots and provides root-cause analysis

• Managing the full HR lifecycle for multiple small to mid-sized business clients • Combining advanced HR expertise, compliance management, and project leadership • Serving as the primary HR account owner and trusted advisor • Managing standard client accounts with opportunities for advancement into higher-tier accounts • Reporting directly to the CHRO and collaborating with the broader CYB team

• Collaborate with Market Directors and District Managers to align HR strategies with business goals. • Advise senior store leadership on issues that pose escalated risk to the business by providing expert level HR guidance. • Serve as a trusted advisor for partner issues, addressing concerns and resolving conflicts in a fair and consistent manner. • Support talent management and performance management processes, including goal setting, coaching, and feedback. • Collaborate on talent acquisition efforts to attract and retain top retail talent. • Educate field leaders and employees on HR policies, procedures, and best practices. • Analyze HR metrics and trends to identify opportunities for improvement and proactive intervention. • Support change initiatives, ensuring smooth transitions and effective communication across retail teams. • Partner with leaders to manage the people side of organizational changes, fostering engagement and alignment. • Partner with cross-functional teams, including Payroll and Legal, to address operational needs. • Proactively identify and participate in special projects focused on increased partner engagement, leadership development, and risk mitigation. • Lead and mentor a team, ensuring effective support for field leadership and store partners.

• Serves as an accountable manager for the HR Operations and Employee Contact Center teams. • Supports alignment of these HR functions to the organization's HR and enterprise strategies. • Establishes clear accountabilities and defined roles and responsibilities for team members. • Leads the upskilling of team members and supports continuous professional development for HR team member career paths. • Utilizes analytics, data and metrics to analyze different relevant trends and scenarios related to performance of teams and organizational needs. • Proactively works with leaders within HR and other areas of the organization to implement strategies to effectively address needs. • Fosters relationships with team members across HR and within the organization that are relevant and required to effectively perform job duties. • Helps to identify business challenges, recommends, implements and measures innovative solutions. • Responsible for lean/process enhancement and project management for operations.