Who We Are Lyra Communications Group is a trusted partner helping organizations navigate the evolving telecommunications and technology landscape. With decades of expertise, we deliver tailored voice, data, and cloud solutions that enable businesses to connect, grow, and innovate—backed by responsive service and a team-first culture. We’re hiring: AR & Billing Manager, ideally in CST or EST time zone. The AR & Billing Manager owns the end-to-end Accounts Receivable and telecom billing functions, including invoicing accuracy, collections performance, AR aging, revenue analysis, and client billing issue resolution. This role serves as the single point of accountability for AR and billing operations and partners cross-functionally to improve systems, processes, and controls.  This is a hands-on role requiring strong telecom billing experience, sound judgment, and the ability to both execute and supervise.    Core Responsibilities & Accountabilities  - Own the full AR lifecycle: invoicing, payment application, collections, credits, adjustments, and reconciliations  - Ensure AR processes are accurate and timely  - Serve as the final checkpoint for AR accuracy and issue resolution  - Oversee and validate monthly and weekly invoicing cycles  - Identify discrepancies, investigate root causes, and resolve issues promptly  - Act as the primary escalation point for client billing and AR issues  - Oversee and guide client communications related to billing, disputes, and payments  - Partner with Customer Success, Sales, and Operations to resolve issues efficiently  - Ensure a professional, consistent client experience while protecting company revenue  - Review and approve credit memos within assigned authority thresholds  - Escalate exceptions or high-risk items as needed  - Ensure consistent, proactive collections activity across all accounts  - Monitor and manage weekly AR aging, with a focus on reducing delinquency  - Weekly AR Aging Reports  - Monthly revenue and AR analysis  - Provide clear insights to leadership on AR health and revenue exposure  - Identify process gaps, inefficiencies, and control weaknesses; recommend and help implement improvements

Who We Are Lyra Communications Group is a trusted partner helping organizations navigate the evolving telecommunications and technology landscape. With decades of expertise, we deliver tailored voice, data, and cloud solutions that enable businesses to connect, grow, and innovate—backed by responsive service and a team-first culture. We’re hiring: AR & Billing Manager, ideally in CST or EST time zone. The AR & Billing Manager owns the end-to-end Accounts Receivable and telecom billing functions, including invoicing accuracy, collections performance, AR aging, revenue analysis, and client billing issue resolution. This role serves as the single point of accountability for AR and billing operations and partners cross-functionally to improve systems, processes, and controls.  This is a hands-on role requiring strong telecom billing experience, sound judgment, and the ability to both execute and supervise.    Core Responsibilities & Accountabilities  - Own the full AR lifecycle: invoicing, payment application, collections, credits, adjustments, and reconciliations  - Ensure AR processes are accurate and timely  - Serve as the final checkpoint for AR accuracy and issue resolution  - Oversee and validate monthly and weekly invoicing cycles  - Identify discrepancies, investigate root causes, and resolve issues promptly  - Act as the primary escalation point for client billing and AR issues  - Oversee and guide client communications related to billing, disputes, and payments  - Partner with Customer Success, Sales, and Operations to resolve issues efficiently  - Ensure a professional, consistent client experience while protecting company revenue  - Review and approve credit memos within assigned authority thresholds  - Escalate exceptions or high-risk items as needed  - Ensure consistent, proactive collections activity across all accounts  - Monitor and manage weekly AR aging, with a focus on reducing delinquency  - Weekly AR Aging Reports  - Monthly revenue and AR analysis  - Provide clear insights to leadership on AR health and revenue exposure  - Identify process gaps, inefficiencies, and control weaknesses; recommend and help implement improvements

• Determine primary and secondary insurance company responsibility • Review client charts to ensure accurate documentation and insurance provider responsibility • Push charts from funding system into billing system • Prepare and submit claims for portal, paper, and electronic processing to insurance companies or governmental institutions • Balance daily batches and run needed reports • Print and scan proof of deliveries for each claim • Follow up on previously billed claims as required by departmental need • Investigate and resolve billing errors and issues; rebill claims when necessary • Contact insurances for billing assistance and claim resolution • Work with collectors, cash posters, and funding team when issues arise • Alert the Manager of Funded Billing & Cash Posting of potential billing/collection issues • Update account notes to document billing actions and expected outcomes • Research and stay abreast of state, federal, and third-party funding regulations for assigned accounts ensuring billing and payment practices comply with third party payer requirements • Act as a back-up to primary, secondary, and other billers • Properly document processes so that others can reperform them • Provide training to others in the organization to help educate employees on the billing process • Perform various other tasks as assigned

• Lead the end-to-end legal billing and e Billing workflow, including invoice preparation, submission, tracking, rejections, appeals, and audits. • Ensure compliance with Outside Counsel Guidelines (OCGs), billing rules, client-specific protocols, and law firm accounting standards. • Manage submissions across multiple e Billing platforms (e.g., Legal Tracker, CounselLink, Tymetrix, Collaborati, BillingPoint, Serengeti, etc.). • Monitor and resolve invoice rejections, audit flags, deductions, and routing delays. • Coordinate with attorneys, finance teams, and client representatives for clarifications and approvals. • Lead and mentor the billing & e Billing team to ensure high accuracy, performance, and timely delivery. • Drive standardization of billing procedures and implement best practices. • Set clear KPIs, SLAs, and quality guidelines for the billing function. • Conduct regular training and upskilling of the billing team. • Serve as the primary point of contact for law firms, clients, and vendor platforms. • Work closely with client teams for resolving billing discrepancies and providing status updates. • Collaborate with operations, onboarding, and customer success teams for smooth workflow alignment. • Identify gaps in billing workflows and implement scalable, automated solutions. • Analyze billing trends, rejection patterns, and client-specific issues to drive improvements. • Prepare daily/weekly/monthly reports on billing performance, throughput, and aging. • Recommend policy updates and operational enhancements to management.