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We provide the best talent and know-how for the execution of our clients' business processes.
Senior Project Manager – Customer Experience, Continuity
Location
Poland
Posted
123 days ago
Salary
0
Seniority
Senior
Job Description
Senior Project Manager – Customer Experience, Continuity
Helprise
• Lead regional readiness programs, governance routines, and milestone tracking for multiday system cutovers. • Coordinate cross-functional teams across regions, ensuring risks are identified early and mitigated. • Support customer and patient communications to ensure clarity during transition periods. • Maintain key documentation, dashboards, and risk registers as the single source of truth. • Provide structured updates, issue management, and escalation support during cutover windows.
Job Requirements
- Proven experience managing large, cross-functional or multi-regional programs.
- Strong organizational skills and ability to navigate complex stakeholder environments.
- Comfort working in fast-paced, ambiguous situations.
- Familiarity with customer-facing operations, supply chain, service, or cutover programs (preferred).
- A structured, disciplined approach to governance, risk, and readiness planning.
- Excellent collaboration skills across teams and regions.
Benefits
- Work flexibility
- Various forms of cooperation
- Basic benefits package
- Development on your terms
- Integration and shared experiences
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