• The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction. • Bridges the gap between the sale and delivered outcomes, ensuring customers maximize their security investment while growing their relationship with CrowdStrike. • Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs. • Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success. • This role is aligned to our public sector accounts and will require up to 40% travel.

• Onboarding & Adoption: Leads onboarding execution and definition of customer success plan • Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers. • Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realization. • Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio. • Achieves renewals via demonstrated realized value and Flex consumption progress. • Value Analyses & Business Reviews: Conduct business value analyses to demonstrate ROI and financial impact. • Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth. • Shares adoption insights and value realization proof-points with allied sales teams to enable cross-sell/upsell. • Proactively identify and remediate risks to customer success and value realization • Support renewal cycles to minimize customer attrition • Flex Sales & Growth: Accountable for additional Falcon Flex consumption within a defined sales territory • Drive strategic Flex adoption and planning across enterprise accounts • Partner with customers to develop and execute adoption roadmaps aligned with their security objectives • Monitor and analyze Flex usage patterns to identify risks and opportunities • Gain and maintain expert-level knowledge of the company’s products and services, with advanced knowledge in the presentation of the Falcon Flex model. • Routinely sell-to and interact with executive-level customer decision makers, to include CXO levels. • Typically assigned to large Enterprise account segmentation or equivalent at this level. • Ability to travel as needed to customer and/or internal meetings/events

• Take complete ownership of our Identity Governance Framework - from strategy to execution, ensuring successful implementation with minimal supervision • Provide direct leadership IAM governance in collaboration with PAM and across IAM function, ensuring alignment and coordinated execution • Make authoritative technical decisions on IAM architecture, product selection, and implementation approaches based on industry best practices • Develop executive presentations, lead stakeholder communications, and cultivate executive sponsorship for identity initiatives • Implement comprehensive identity solutions across Okta, SailPoint, Delinea, BeyondTrust, HashiCorp Vault, and Crowdstrike Next-Gen SIEM while creating custom IAM tools and automation to address enterprise needs • Apply AI for enhanced identity governance, anomaly detection, and access intelligence • Expert-level proficiency in cloud IAM solutions i.e. AWS, Microsoft Entra ID, Google Cloud Platform, Oracle Cloud Infrastructure • Architecting IGA processes (access reviews, compliance reporting, RBAC/ABAC) • Designing, implement and scale digital identity lifecycle management for human, non-human, and AI identities • Evaluating and optimizing IGA architecture • Establishing technical standards and best practices for authentication, authorization, and privilege management • Implementing monitoring frameworks focused on availability, performance, and security • Implement IAM best practices, design operational runbooks, robust controls, workflows, governance processes and create incident response procedures for identity services • Coordinating cross-functional teams with little oversight • Drive measurable improvements in security posture, operational efficiency, and compliance through identity transformation

- Maintain the ICOMS billing system and its IBM Host while implementing new processes and features. - Assist with Data Migrations as well as Standardizing and/or automating various tasks. - Troubleshoot all ICOMS and related issues to resolution. - Support various key, customer facing departments with new issues and projects. - Document new and current department processes and step by step instructional guides. - Configure, apply, test, and document any requested changes prior to production implementation.