• Provide Accounts Receivable and Collections services to customers for all Lines of Business supported • Act as expert advisor on Accounts Receivable and Collections services • Research and resolve a variety of complex internal and external inquiries • Perform moderate to complex Accounts Receivable activities including billing, cash application, and reconciliation • Create, review, and recommend necessary documents to generate customer billing • Use a data-driven approach in resolving billing disputes and payment issues • Resolve outstanding aging balances for accounts • Execute internal and external collection activities • Recommend billing adjustments, write-offs, and customer refunds to management • Prepare timely and accurate billing and reconciliation reports

• Review and resolve unpaid accounts to ensure timely and accurate reimbursement. • Help reduce aged AR balances while meeting productivity goals. • Verify payer information, review EOBs, and correct account issues. • Document all account activity clearly and accurately. • Identify and report trends, errors or concerns. • Complete tasks and escalations within required deadlines. • Stay updated on payer changes and share relevant information. • Attend required virtual meetings with camera on. • Other projects and duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ni2 Health is actively recruiting for a Revenue Cycle Specialist to join our Revenue Cycle Team to handle tasks such as billing, collections, or denial management. The ideal candidate is action-oriented and looking to learn and grow with Ni2 to advance within the organization. The Credit Balance Specialist will: - Manage revenue cycle processes end-to-end - Identify and resolve issues impacting revenue - Collaborate across clinical and financial areas - Analyze metrics and reports to enhance performance - Ensure adherence to revenue cycle best practices - Assist in other duties as assigned Qualifications - High School Diploma (College degree preferred) - 5+ years of experience in accounts receivable or revenue cycle management - In-depth knowledge of coding guidelines, regulations, and reimbursement methodologies in relevant specialty area - Experience with Cerner - Experience with payor contract negotiations and reimbursement methodologies - Excellent written and oral communication skills - Excellent organizational, time management, and interpersonal skills - Proficiency in MS Excel and MS Outlook Requirements - Applicants must submit a full CV, cover letter, and updated resume to be considered. - Position is remote. General Skills - Team player - Independent thinker and problem-solver - Commitment to core values of Team, Integrity, Growth, and Innovation Benefits - Hourly wage based on experience - Full benefits to include 401k with company match - Progressive PTO policy with paid holidays

• Lead monthly cash calls with assigned Operating Areas, creating agendas, facilitating sessions, and tracking action items through resolution • Analyze and resolve payment issues, collaborating with sales, billing, and customers to address root causes and implement sustainable fixes • Reduce AR reserves by owning high-impact accounts, driving corrective actions, and ensuring timely follow-through on escalations and customer commitments • Serve as the primary liaison between internal teams (collectors, billing, sales, dispute coordinators) and customers to ensure consistent communication and timely resolution of issues • Proactively engage customers to confirm account status, negotiate payment plans, and ensure a positive customer experience • Prepare monthly summaries and performance metrics to provide visibility to operating units and leadership • Support process improvement activities, including dispute workflow accuracy, collector assignment clarity, escalation paths, and system clean-up efforts.