• Answer and resolve inbound/outbound customer service calls • Deliver exceptional service with every interaction • Document customer information and call outcomes • Follow up to ensure resolution • Meet key performance benchmarks

About Us Hungryroot is using AI to build the most consumer-centric food and wellness company to ever exist. We act as your personal assistant for healthy living—getting to know your goals, lifestyle, and budget, and recommending and delivering healthy groceries, easy recipes, and essential supplements for you and your family. It’s the easiest way to eat healthy, achieve your goals, save time, and discover new foods. We believe food is the foundation of health, convenience should not mean compromise, and that everyone is unique in how they eat and live. That’s why we’re building a future in which healthy living is both easy and enjoyable. Hungryroot is a distributed team of top talent across 28+ U.S. states. While we have a headquarters in New York City, our remote-first culture emphasizes collaboration, team-building, and flexibility. Expect regular virtual team events, strong ownership and accountability, and an annual company retreat. About the Role Hungryroot is looking for a Customer Care Specialist to join our team who is results driven, has a high attention to detail and is driven by delighting customers. In this role, you’ll support our customers across social media, email, phone, text, and live chat while helping us strengthen our online community and improve the customer experience across the full lifecycle. You’ll spend a majority of your time on social + reputation management (with a focus on Facebook Group moderation and community engagement), while also supporting cross-functional operations and customer lifecycle communications. This is a full-time remote role working 40 hours per week in 8-hour shifts, including weekends and some holidays. Your ability to work non-traditional hours and OT when needed is a huge plus! If you want to help us change how people grocery shop and eat for the better, we encourage you to apply! Responsibilities Respond to a high volume of customer comments and questions across email, phone, SMS, live chat, and social media while consistently meeting daily resolution targets, First Response Time goals, and SLA commitments. Moderate the Facebook Group and other brand communities by reviewing and approving posts, removing off-topic or harmful content, responding to questions and ensuring conversations align with community guidelines. Produce a weekly social community roundup that captures feedback on digital product, grocery discovery, and customer service themes. Strengthen and grow our reputation on Reddit and Trustpilot through proactive engagement, thoughtful responses, and awareness of platform norms. Identify emerging topics across social channels and translate them into actionable insights for Operations, Marketing and Product teams. Lead quality control across brand voice, tone, and engagements while consistently achieving Customer Satisfaction (CSAT) goals. Support lifecycle messaging through Braze by assisting with issue and shipping communications sends during high-impact moments. Maintain and update Zendesk macros, Help Center FAQs, and AI-Agent templates to ensure customers have access to accurate and timely information. Qualifications Perks & Benefits Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide! Equity Unlimited vacation policy Universal paid parental leave Monthly Hungryroot credit for delicious, healthy groceries Comprehensive health, vision, dental, and life insurance 401k with Company Match A work from home stipend to support your initial home-office setup Expected Pay Range $40,000-$50,000 USD (Non-Exempt, Hourly Position with Potential OT) #LI-REMOTE The employer will not sponsor applicants for work visas. Our mission to help make healthy eating easy, accessible, and joyful is better served by a diverse workplace. We are a proud Equal Opportunity Employer committed to building an inclusive workplace. We have zero-tolerance for harassment or discrimination. We do not discriminate on the basis of any protected class.

Cloaked is a privacy startup dedicated to rebuilding consumer trust in how personal data is used. Our vision is to create an internet that serves the needs of its users, first and foremost—with individual privacy and opt-in at the core. Our product is a virtual “cloak” that you use as you visit any website — Facebook, Amazon, etc. It lets you choose to share all, some, or none of your private information based on your personal preference. We are really excited about having you join our mission-driven team and help us build the future of online privacy! Our values Make the impossible, possible Make it possible, quickly Make it possible, respectfully Keep consumer privacy paramount

• Perform a high volume of Customer Contact Center transactions, assisting customers over the phone and by responding to emails, live chat, and SMS, including but not limited to: Advising customers about the terms of their loan or status of their application, processing payments, performing account maintenance requests, providing detailed explanations of Reach Financial products and loan documents, and other general loan inquiries. • Commitment to providing outstanding customer experience. • Meet all key performance indicators (KPIs) set by management including adherence to your assigned schedule. • Document all customer interactions in CRM software (Salesforce) clearly and concisely. • Perform outbound calls to applicants and work with the applicants to successfully move applications through to completion. • Ability to work cohesively with other internal departments to complete servicing requests. • Recognize complex issues and escalate them following written procedures. • Assist management to identify improvements to existing workflow and/or procedures to enhance the customer experience. • Maintain deep understanding of loan products, underwriting criteria, compliance standards, operational procedures, policies, and company core values to provide accurate information to customers. • Responsible for retrieving mail through our nearby vendor mail location(s) and remote depositing checks for customers who mail in payments. • Adhere to established service standards, guidelines, and procedures to deliver high-quality service and uphold customer satisfaction metrics. • Identify and resolve customer issues, complaints, and concerns efficiently and effectively, demonstrating empathy and understanding throughout the interaction. • Achieve high scores through Quality Assurance (QA) evaluations. • Ability to assist in ad-hoc projects to facilitate individual and team development. • Complete learning and development and compliance training as assigned. • Some technical troubleshooting with computer systems. • Perform additional duties as requested, including but not limited to: creation of Guru cards, responding to emails, email campaigns, reviewing customer feedback, learning and development for CX team, assist Customer Advocate Team.