• Serve as a business leader and process expert within the Value-Based Care Operations team • Ensure successful design, documentation, and configuration of new bundles and their associated claims workflows • Translate process updates and refine strategies for a smooth transition to claims administration • Create use cases for all testing phases related to new value-based clients • Execute regression testing and user acceptance testing, working with claims staff • Lead new initiatives for operating new value-based arrangements by collaborating with Product and Development teams throughout the software development life cycle • Enhance and create claims-related tools to empower operational staff for efficient and effective usage in daily tasks

• Lead and support the Client Services team and supporting functions, overseeing daily operations and coordinating efforts to ensure alignment with organizational goals and adherence to established processes and standards. • Conduct regular performance evaluations, provide constructive feedback, and develop individualized development plans for team members. • Motivate the team to achieve targets in interviews, placements, and revenue, supporting divisional goals. • Provide ongoing support and guidance to the team, including assistance with escalated scenarios. • Oversee processes and proactively identify opportunities for improving efficiencies and processes. • Ensure team compliance with process guidelines, documented SOPs, and departmental requirements. • Conduct system audits to maintain compliance with established requirements and metrics. • Collaborate with peers and leaders across teams to establish and nurture partnerships and business relationships. • Prepare periodic reports to track sales volume, potential sales, and areas for client base expansion.

• Client Onboarding & Data Management: Collect and organize client data to support onboarding, renewals, and program changes. • Maintain accurate records in internal systems. • Assist in setting up new client accounts, verifying information, and coordinating across teams. • Placement & Renewal Support: Prepare renewal materials and coordinate with clients and carriers. • Proposal & Binding: Develop draft client proposals and facilitate the binding process. • Billing & Accounting Coordination: Partner with accounting teams to manage invoices and ensure compliance. • Policy Issuance & Documentation: Deliver policies and ensure documentation is accurate. • Ongoing Client Service: Support mid-term adjustments and respond to client inquiries.

Job Summary & Responsibilities Career paths start between $16 and $18/hr with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for auto insurance sales, so you will be handling mainly inbound calls from people looking to purchase auto insurance. Stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here! Preferred Qualifications Key Qualifications Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems, and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting. Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. Sales experience: Minimum 6 months in a sales role Work at Home: A minimum of 6 months of work-at-home experience is required. Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training. Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST. Previous Work at Home experience preferred Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States. What You Need to Thrive in Our Remote Environment: Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) 25Mbps Download/10Mbps Upload Ping Rate – Less than 100 ms A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. Ability to be on webcam during working hours