• Act as a Workday consulting resource on multiple client engagements with limited direction • Understand client business requirements and provide guidance throughout design, configuration and prototype, and assist clients with testing and move to Production efforts • Support clients during Annual Events such as: Annual Talent/Performance, Merit, Open Enrollment, ACA, etc. as needed • Partner with Engagement Managers to keep them informed of project status, changes, etc. • Collaborate with cross-functional counterparts to ensure clear lines of communication and project alignment • Accurately maintain forecast in a timely manner • Stay up to date on industry knowledge, Workday enhancements, and be able to advise on Workday best practices • Build strong relationships with clients, gained through trust and exceptional customer service

• Installing, configuring and administrating (complex) Atlassian environments • Upgrading and migrating to the Atlassian ecosystem • Providing both proactive and reactive support for customer (Biz)DevOps environments • Adapting the Atlassian tools to the customer’s processes • Setting up continuous integration & continuous delivery pipelines

• Conduct a study on a forward-looking, innovative topic • Support client operational assignments within project teams • Contribute to internal firm activities and internal proposals and initiatives

• Provide multi-faceted services for customers including: new implementation; solution optimization design and implementation; packaged services; product and services expansion projects • Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines • Build formal and informal relationships with customers and internal team members • Monitor and deliver to a mutually agreed project plan and implementation timeline • Gather and create accurate requirements for software configuration designed to meet the true business needs of the customer • Gather information, research and manage customer support requests from creation to completion • Communicate appropriate options for resolution and status in a timely manner • Collaborate with Support Services to resolve customer support requests • Manage timelines and deliverables with internal departments and customers • Conduct workshops • Implement and test software configurations • Travel to customer sites as required • Provide on-site support at go-live events • Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System