• Conduct a study on a forward-looking, innovative topic • Support client operational assignments within project teams • Contribute to internal firm activities and internal proposals and initiatives

• Provide multi-faceted services for customers including: new implementation; solution optimization design and implementation; packaged services; product and services expansion projects • Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines • Build formal and informal relationships with customers and internal team members • Monitor and deliver to a mutually agreed project plan and implementation timeline • Gather and create accurate requirements for software configuration designed to meet the true business needs of the customer • Gather information, research and manage customer support requests from creation to completion • Communicate appropriate options for resolution and status in a timely manner • Collaborate with Support Services to resolve customer support requests • Manage timelines and deliverables with internal departments and customers • Conduct workshops • Implement and test software configurations • Travel to customer sites as required • Provide on-site support at go-live events • Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System

• Deliver on project-based consulting engagements; help clients develop analytical requirements through prototyping and visualization. • Manage clients expectations by leading weekly status reports to clients; proactively solicit client feedback by running working sessions • Create reporting and data visualization solutions • Analyze, troubleshoot and / or tune product performance or deployment issues when required • Support or assist with backlog support and development • Identify and recommend functionality and solutions to meet and enhance user requirements • Recommend best practices to optimize data models, reports, and overall platform architecture

• Maintain relationships on behalf of Evidence Action with key stakeholders in Ministries of Health, local GFATM country coordinating mechanisms, development partners, and other implementing partners; • Conduct stakeholder mapping, where needed, to identify key decision-makers and influencers regarding GFATM proposal decisions and/or domestic funding commitments in the area of health; • Serve as an advocate for dual (HIV & Syphilis) or triple (HIV, Syphilis, and Hepatitis B) elimination prioritization in multi-stakeholder forums; • Participate in GC8 planning, budgeting, quantification, and proposal writing meetings with Ministry of Health stakeholders; • Provide technical input on integrating HIV/syphilis dual tests and benzathine penicillin (BZP) into GC8 funding requests; • Support development and revision of relevant national policies, guidelines, strategic plans, and operational plans related to dual/triple elimination, where needed; • Support drafting of GC8 proposal sections related to PMTCT and congenital syphilis elimination; • Review draft GC8 submissions and provide technical feedback; • Assist in developing implementation roadmaps and M&E frameworks, where needed; • Conduct commodity quantification for dual HIV/syphilis tests and benzathine penicillin based on country needs; • Utilize and adapt Evidence Action-provided tools and/or toolkits (e.g., quantification calculators, budget templates, policy alignment frameworks); • Review costing and cost-benefit analyses developed to demonstrate the value proposition of dual testing; • Support gap analysis to identify bottlenecks in the GC8 proposal process; • Facilitate virtual meetings between Evidence Action staff and in-country stakeholders; • Where needed, arrange logistics and schedule meetings for any potential in-country visits by Evidence Action program staff; • Support the operational and financial logistics required for Evidence Action to support up to two meetings / workshops related to the GC8 proposal development; • Facilitate, if needed, Evidence Action’s attainment of an MOU or other legal agreement required to provide the intended technical assistance. • Additional scope of work may be defined as activities proceed. Any expansion to the agreed scope of work will be negotiated in writing and agreed upon by both parties (Evidence Action and the Consultant).