• Responsible for the management of User Support Service Desk, reviewing 2nd level service desk requests for business enhancement initiatives and evaluating requests for technician assignment to provide timely resolution to identified operational issues. • Translate requests into requirements where enhancements have been defined and approved. • Collaborate with the Operations leadership in researching agent productivity and process issues. • Monitor GDS requirements and technical issues related to quality control systems, agent tools, and scripts. • Utilize software, processes and procedures in a defined and consistent manner, documenting requirements, standards and change management. • Participates in the delivery of initiatives generated through business analysis to drive projects relating to account change management, agent training and quality control standards. • Department sponsor participating in client and product implementations. • Conducts and/or participates in client implementations or operational meetings providing an overview of quality control & reporting processes. • Work with Education and Training team to ensure enhancements to GDS products/services and agent tools are being trained across the organization. • Responsible for testing and providing feedback on automation/script programming across all GDS and systems. • Maintains a favorable working relationship with all other company team members to foster and promote a cooperative working climate which will be conducive to improved employee morale, productivity, efficiency and effectiveness.

• Elicit, analyze, and document business and functional requirements • Translate business needs into clear user stories, use cases, and acceptance criteria • Collaborate with stakeholders to define product scope, priorities, and success metrics • Analyze financial workflows, transactions, and data flows • Support product development throughout the SDLC • Participate in backlog grooming, sprint planning, and reviews • Validate implemented solutions against requirements • Identify gaps, risks, and improvement opportunities • Prepare documentation such as BRDs, FRDs, process flows, and wireframes • Ensure compliance with regulatory and security requirements

Infor Syteline Business Analyst / Developer Description: We are seeking a highly skilled and experienced Infor Syteline Business Analyst / Developer to join our team. The ideal candidate will have extensive experience with Infor Syteline modules, integration, customization, and manufacturing/distribution environments. This role requires both technical and functional expertise to support and enhance our Infor Syteline ERP system. Technical requirements include systems analysis, application design, application programming, testing, problem resolution, facilitation, and interpersonal skills. The ideal candidate will have the ability to adapt to change, take initiative, and work independently and in a team environment. Required Skills and Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5–10 years of experience in ERP development and support, with a focus on Infor Syteline. Strong understanding of Infor Syteline modules such as Manufacturing, Inventory, Order Management, and Financials. Experience with system integration and customization using Infor toolsets. Proficiency in SQL and database management. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Familiarity with business processes such as Order to Cash, Manufacturing, Procure to Pay, Accounting/Financial, CRM, Quote. Preferred Qualifications: Experience with other ERP systems such as JD Edwards, SAP, or Oracle. Integration experience with Salesforce Experience assisting with M&A data mapping and system integration activities Familiarity with programming languages like C#, Java, or Python. Knowledge of business process modeling and workflow automation.

Make an impact We are seeking a dynamic individual to join our revenue management team. In this Revenue Management Advisor role, you will collaborate closely with the revenue management director to formulate pricing strategies for apartment communities. Your primary objective will be to maximize revenue by devising optimal rates and strategies, while actively engaging with Regional Managers and Property Managers to implement the recommended rate strategies. This position offers an exciting opportunity to contribute to our goal of maximizing revenue growth and making a significant impact within the organization. What you should bring 1–3 years of experience in property management (multi-family, commercial, residential, senior living), or related customer-facing roles (leasing consultant or assistant/property manager). Exposure to revenue management concepts, with the ability to interpret reports, analyze market performance, and support pricing or profitability strategies. Strong analytical skills with experience reviewing data, charts, or reports to inform decisions. Bachelor’s degree in Finance, Business, Hospitality Management, or equivalent professional experience. Proven customer service and relationship-building abilities, with a background in property management or leasing preferred. Excellent communication and interpersonal skills; ability to present insights clearly to team members and stakeholders. Innovative thinker with a proactive approach to problem-solving and strategy implementation. Proficiency with Microsoft Office (Excel, Word, Outlook); familiarity with property management systems is a plus. What you can be a part of Bridge Property Management (BPM) is an integrated property management affiliate of BIG, providing on-site property management to our owned and managed multifamily assets. Our 900+ BPM professionals manage all aspects of our assets from construction and renovation to leasing and operations. We pay particular attention to community social services and programs such as organized after-school homework sessions, selected adult education programs, social events, and sponsored sports leagues as well as to the environmental impact of our communities. Compensation Detail: The anticipated wage scale for this role is $80,000 per year. The hired applicant will also be eligible for an annual performance based discretionary bonus. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. Bridge Investment Group is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations. What we offer Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Short Term Disability, Legal & Identity Theft Insurance, and Pet Insurance. Company paid Life Insurance (option to buy additional available) and Long-Term Disability. Access to benefits concierge service. Access to Mental Health & Well-Being service. 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days. Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year. 11 Paid Holidays per year. Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child. Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months. We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience. Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process, please email talentsupport@bridgeig.com. Want to talk with someone about Bridge Culture? At Bridge, we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture, we offer "Culture Conversations." This initiative reflects our commitment to transparency, diversity, and inclusivity. Culture Conversations are voluntary, one-on-one sessions designed for applicants to connect directly with our diverse staff members. It's your chance to explore the Bridge work environment, ask questions, and get a genuine feel for what it's like to be part of our team. How it Works: Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. C hoose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone you'd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references. Why Participate: You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey. Personalized Connection: Connect with an employee who resonates with your professional interests. Inclusivity: Embrace diversity by choosing a conversation partner from various backgrounds and roles.