This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description OpenLoop is looking for a Senior Benefits Administrator to join our team remotely or at HQ in Des Moines, IA. In this role you will own the design, administration, and ongoing optimization of employee benefits programs, ensuring they are competitive, compliant, and clearly communicated as we continue to scale. - Support the design and evolution of benefits programs, including medical, dental, vision, retirement, wellness, and ancillary offerings. - Administer benefits programs end to end, including enrollments, life events, open enrollment execution, and employee support through questions and escalations. - Manage relationships with brokers, carriers, and vendors; ensure service quality, issue resolution, and effective partnership. - Lead annual open enrollment planning, execution, and communications. - Analyze benefits competitiveness, utilization, costs, and trends to inform program design, renewals, and budgeting decisions. - Support renewals, cost modeling, and budgeting in partnership with Finance and brokers. - Develop reporting and insights to evaluate program effectiveness and employee impact. - Ensure benefits programs comply with applicable laws and regulations; maintain accurate documentation, plan materials, and internal controls. - Create clear, employee-friendly benefits communications and resources. - Identify and implement process improvements to increase accuracy, efficiency, and employee experience. Qualifications - 5+ years of experience in benefits administration and analysis. - Demonstrated ownership of: - Benefits plan administration - Open enrollment execution - Benefits analysis and renewals support - Vendor and broker management - Hands-on experience administering benefits within HRIS platforms (e.g., Rippling, Workday), including enrollments, eligibility, and data integrity. - Strong analytical and problem-solving skills with attention to detail. - Ability to balance hands-on administration with program-level thinking in a scaling environment. - Familiarity with benefits compliance and regulatory requirements. - Experience supporting programs across parent and operating company structures, including multiple legal entities, distinct employee populations, and varying program requirements is preferred but not required. - Experience in healthcare, telehealth, and/or high-growth/scaling organizations is preferred but not required. Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Company Description We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

• Continuously monitor infrastructure, application or software events generated by the event management system • Respond to alert incidents in a timely fashion to minimize downtime • Provides technical leadership for a variety of infrastructure platform issues including, but not limited to: - Network – data and voice - Server – Windows/Unix/Linux - Backup - Cloud - Azure-O365 - Virtualization - Monthly server – workstation patching • Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues • Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement • Communicate, internally and externally, the status of the tickets directly with clients • Provide daily support for event management system requests, such as but not limited to: decommission of devices, provide access to dashboard and scheduling downtime of systems • Contribute and maintain the Knowledge Base articles key to daily troubleshooting and triage of client environments • Assist engineers with change records as needed in the off hours • Assist with cross training of new NOC team members as needed

• Provides oversight and support of leave administration workflows • Develops and improves policies and procedures • Communicates goals and standards effectively • Collaborates with leadership for operational efficiency

• Provides administrative service, support, and solutions for Leave of Absence processes • Performs clerical functions including customer service, data entry, and maintenance of records • Supports key customers in meeting their expectations • Collaborates on performance improvement activities