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Security Managed Services Engineer

Security EngineerSecurity EngineerFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Spain

Posted

158 days ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedEnglishServiceNow

Job Description

Security Managed Services Engineer

NTT DATA, Inc.

• Ensure that clients' security infrastructures and systems remain operational. • Monitor, identify, investigate, and resolve technical incidents and problems. • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA). • Actively manage work queues, perform operational tasks, and update tickets with resolution actions. • Log incidents promptly and provide second-level support. • Execute changes responsibly, flagging risks and mitigation plans. • Collaborate closely with automation teams to optimize efforts and automate routine tasks. • Audit incident and request tickets for quality, recommending improvements.

Job Requirements

  • Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
  • Proficiency in active listening, with techniques like paraphrasing and probing for further information.
  • Excellent planning skills, able to anticipate and adjust to changing circumstances.
  • Strong ability to communicate and engage across different cultures and social groups.
  • Adaptability to changing conditions and flexibility in approach.
  • Client-focused mindset, always putting their needs and positive experience first.
  • A positive outlook and the ability to work well under pressure.
  • Willingness to put in longer hours when necessary.
  • Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Benefits

  • Diversity and inclusion in the workplace
  • Opportunities for professional growth and development
  • Positive outlook and flexibility in approach

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