Remote, Washington We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job Description: Continuous Improvement Manager Summary The Continuous Improvement Manager will drive increased performance across the network through the execution of proven behaviors and activities.  They will have an intrinsic understanding of the Gerber Operating Model as a foundation for driving a Continuous Improvement Process.  The CIM will track and monitor performance and adherence to the operating model through use of various reporting mechanisms all of which are part of a comprehensive system for management.  Ultimately, the CIM will prove successful when a sustainable culture of continuous improvement is installed and maintained throughout all of the Boyd/Gerber Repair Centers and at the corporate level. This position can be based in CO/UT/WA/OR Responsibilities Address identified operational issues at action plan or non-performing stores Conduct training, consulting and coaching Work with market manager and general manager Rollout new strategic initiatives as directed by DDO Conduct WOW Ready Assessments during shop visits Provide project consulting and coaching, utilizing continuous improvement tools to ensure project success in partnership with Director, Continuous Improvement, Market and Store leadership. Leveraging lean-thinking and continuous improvement tools to achieve process improvements, cost savings, and productivity goals Develop and provide CI training to help build team capability while ensuring consistency in training content and approach across the enterprise. Provide ad-hoc subject matter expertise to help drive process improvement, support problem solving, innovation, etc. Partner with functional leaders to identify their CI goals by evaluating existing functional objectives and long-range plans, processes and outputs, and team project portfolios. This includes partnering with functional and team leadership to identify KPIs to track, measure, and improve team performance. Support project prioritization and team capacity planning in partnership with functional leadership Help analyze cost savings opportunities and work with finance and business partners to quantify outcomes. Conduct accurate, objective and consistent shop audits on the Boyd/Gerber Operating Model in terms of both process and metrics Follow-up to ensure that barriers are thoroughly and consistently being identified, addressed, and actions plans are created through performance reports and meetings Prioritize areas of focus in order to ensure that areas of highest needs are addressed in a timely manner without neglecting overall focus through effective scheduling of audits, visits, and reviews. In addition to the standardized key meetings, communicate any additional findings/concerns with Division Leadership Continue to drive and reinvigorate the WOW Operating way Travel to markets on a frequent basis to identify continuous improvement opportunities. Requirements Compensation Details: Additional Job Description SALARY $110,000 - $150,000 / Year Compensation is commensurate with skill, education and experience. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives

• Supervises daily operations of the CDI program for the Health Ministries (HMs) within their region. • Provides direct oversight of the Clinical Documentation Specialist and Clinical Documentation Integrity Coordinator. • Responsible for the daily assessments of current Clinical Documentation Specialist staffing levels and processes. • Ensures that defined goals are accomplished utilizing timely and compliant processes. • Assists with policy and education development on the use of guidelines and proper documentation requirements. • Provides quality and productivity monitoring; coordinates and participates in performance improvement initiatives. • Provides training and education to clinical documentation specialists (CDS) to enhance clinical skills. • Responsible for scheduling and work assignments for colleagues. • Works closely with Clinicians, Coding, Quality and Denials teams to facilitate documentation within the medical record.

• Configure and maintain SCA platform settings to support medical writing and regulatory workflows. • Customize templates, metadata fields, and document structures for compliance and efficiency. • Implement and validate workflow configurations for review, approval, and version control. • Ensure integration of SCA with other enterprise systems (e.g., PleaseReview, Veeva RIM). • Conduct functional testing and troubleshoot configuration issues. • Maintain detailed documentation of configuration changes for audit readiness. • Collaborate with internal teams to gather requirements and translate them into technical solutions. • Provide user training and support on SCA features and best practices. • Offer end-user support (as availability allows) to assist with onboarding and troubleshooting, helping new users adapt to the platform. • Ensure all configurations comply with regulatory standards and company SOPs.

• Researching, writing, and editing manuscripts, abstracts, slide presentations, posters, and other deliverables • Collaborating on client projects that are highly visible • Engaging in inspiring pharmaceutical products and technologies within the medical field • Delivering work by designated deadline and understanding the project development process • Working well in a team environment (onsite and remote)