• Supervises daily operations of the CDI program for the Health Ministries (HMs) within their region. • Provides direct oversight of the Clinical Documentation Specialist and Clinical Documentation Integrity Coordinator. • Responsible for the daily assessments of current Clinical Documentation Specialist staffing levels and processes. • Ensures that defined goals are accomplished utilizing timely and compliant processes. • Assists with policy and education development on the use of guidelines and proper documentation requirements. • Provides quality and productivity monitoring; coordinates and participates in performance improvement initiatives. • Provides training and education to clinical documentation specialists (CDS) to enhance clinical skills. • Responsible for scheduling and work assignments for colleagues. • Works closely with Clinicians, Coding, Quality and Denials teams to facilitate documentation within the medical record.

• Configure and maintain SCA platform settings to support medical writing and regulatory workflows. • Customize templates, metadata fields, and document structures for compliance and efficiency. • Implement and validate workflow configurations for review, approval, and version control. • Ensure integration of SCA with other enterprise systems (e.g., PleaseReview, Veeva RIM). • Conduct functional testing and troubleshoot configuration issues. • Maintain detailed documentation of configuration changes for audit readiness. • Collaborate with internal teams to gather requirements and translate them into technical solutions. • Provide user training and support on SCA features and best practices. • Offer end-user support (as availability allows) to assist with onboarding and troubleshooting, helping new users adapt to the platform. • Ensure all configurations comply with regulatory standards and company SOPs.

• Researching, writing, and editing manuscripts, abstracts, slide presentations, posters, and other deliverables • Collaborating on client projects that are highly visible • Engaging in inspiring pharmaceutical products and technologies within the medical field • Delivering work by designated deadline and understanding the project development process • Working well in a team environment (onsite and remote)

• Guidehouse is engineering revenue cycle and clinical integrity on a platform that can power the future of health services reimbursements. • Complexity, friction and duplicity impede healthcare transactions. • Our Finance group is focused on ensuring healthcare providers align contracts with the right reimbursement strategies/operations and engineer revenue cycle operations, simplify consumer experience and minimize administrative cost. • You will be responsible for managing client relationships, overseeing account projects, and delivery of work. • This position requires outstanding client management, problem-solving, and communication skills; experience leading complex revenue cycle engineering and operations spanning multiple teams and stakeholders; and managing C-suite relationships and communications. • In this role, you will drive internal strategic and operational initiatives at the convergence of clinical documentation, risk adjustment and the electronic health record. • Support the growth of the team: help hire, develop, and mentor team members; plan by identifying and addressing bottlenecks, gaps, and risks • Develop and maintain strong client relationships that provide leverage for decision-making and effective change management • You will refine Guidehouse Clinical Documentation and Quality solutions and shape our consulting team and deliverables to identify and analyze current clinical documentation and coding to align and achieve excellence in risk adjustment, clinical documentation efficiency and medical management. • Disciplined and focused on business growth, project execution and client satisfaction. • You will develop efficient workflows and implement technology solutions within the operating systems. • Contribute to the design, documentation, and execution of repeatable and scalable client clinical integrity frameworks and client deliverables. • You will provide account management strategies that deliver an industry leading client experience • Work cross-functionally within Guidehouse revenue cycle/finance teams as well as our broader portfolio of healthcare services to bring integrated sustainable solutions to healthcare clients • Proactively contribute to the strategic direction and priorities for the finance/RCM Operations team