• Act as the PureCars’ market and media strategy expert to our automotive customers in the US and Canada by managing the post-sale client relationship, digital ad and product strategy, account growth, and expansion to additional rooftops within their portfolios. • Create, track, and deliver, and present proactive strategic insights and recommendations based on current marketing performance, market dynamics, and/or customer business objectives. • Build lasting customer relationships through a consultative challenger approach by always looking to educate the customer and lead them towards the right solution. • Be opportunistic and solution oriented by growing your book of business through product expansion, budget growth, or rooftop expansion. • Have a deep passion and care for customer success and act with urgency and integrity in moments of friction. • Build a collaborative customer-first environment through clear, concise communication to internal stakeholders. • Track, analyze, create, and deliver relevant industry data and performance metrics through high-impact presentations to key automotive dealership executives including Dealer Principals, General Managers, General Sales Managers, and E-Commerce Managers. • Complete special projects and other duties as assigned by the Regional Director or OEM Partnerships Team. • Use your technical and business development chops to educate clients on using our platform, increase client’s utilization of current technology, and keep clients updated on new technology/feature releases. • Overnight travel is the exception but it will be required - up to 25% of the time.

About Us: Foundation AI is the only AI Native documents intake automation platform serving the claims and litigation industries. Founded in 2019 by a team of lawyers and data scientists, Foundation AI processes millions of documents each month for hundreds of US law firms, including many of the largest and most respected plaintiff and injury law firms in the country. Find out more at www.foundationai.com This is a remote role, but we're considering candidates in Los Angeles, Houston, Dallas, Miami, or New York. Job Overview: Foundation AI is seeking a ​Customer Solutions Manager. ​You will be a key member of our team and will ​build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now. Job Responsibilities: - Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform. - Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty. - Develop and maintain a deep understanding of our platform, its capabilities, and its use cases. - Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs. - Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives. - Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services. - Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard. - Provide regular updates and reports to internal stakeholders on client health and usage. - Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning. Job Requirements: - Bachelor's degree in Business Administration, Marketing, Communications, or related field. - 5+ years of experience in customer success or account management in the technology industry, in the legal sector. - 2+ years experience in legal and/or legal software. - Strong understanding of SaaS business models and software development lifecycles. - Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. - Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively. - Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements. - Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline. It would be nice if you have: - Experience working with AI-powered technologies. - Exposure to working on an onshore-offshore set up. - Experience in managing larger projects with multiple stakeholders. - Experience in the Personal Injury or LegalTech industry. Personal Attributes we are looking for: - Analytical nature with the ability to solve complex business issues - High emotional quotient is desired. - A ‘can do’ attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent. - Maturity and level-headedness to handle difficult situations and still maintain healthy relationships with customers and partners. - Extremely detail-oriented, self-motivated, and passionate about a customer’s success Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. For any feedback or inquiries, please contact us at careers@foundationai.com. Learn more about us at www.foundationai.com

Role Description - Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact. - Lead structured onboarding to get new clients live quickly and drive early adoption. - Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities. - Proactively monitor account signals to identify churn risks early and take action before issues escalate. - Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value. - Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction. - Contribute to scalable CS processes, playbooks, and resources as we grow. Qualifications - 2-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency. - A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands. - Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities. - Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball. - A problem-solver who takes ownership and doesn't wait to be told what to do. - Fluency in German and English is required. - Experience in or genuine enthusiasm for fashion, retail, or creative industries. Requirements - Familiarity with Adobe Suite (Photoshop, Illustrator, etc.) is a bonus. - Familiarity with AI or creative tech products. Benefits - Work with some of the world's most exciting fashion brands at the frontier of AI-driven content creation. - Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up. - Competitive compensation. - A small, high-functioning team that moves fast. - Backed by leading investors and on a clear path to Series A.

• Serve as the primary point of contact and advocate for assigned customers. • Collaborate with the Sales team to ensure a seamless and customer-focused sales, orientation, and launch engagement process. • Cultivate strong relationships with customer stakeholders, up to the C-level executives. • Develop a deep understanding of each customer’s identity and access governance landscape and their unique business challenges, providing expert advice on potential solutions leveraging the Saviynt product suite. • Build and maintain trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value from their Saviynt investment. • Partner effectively with internal Saviynt teams, including Product Development and Support, to align product roadmaps and support activities with the customer's business case and strategic objectives. • Represent the voice of the customer in internal prioritization processes, advocating for their needs and ensuring their perspective is considered. • Proactively prepare for critical customer events such as go-lives and product releases, ensuring smooth transitions and minimizing potential disruptions. • Develop and maintain comprehensive success plans for each customer within your portfolio, outlining key objectives and strategies for achieving them. • Develop and diligently monitor key performance indicators (KPIs) related to customer success, conducting regular business reviews to identify necessary corrective actions and ensure progress towards goals. • Monitor and analyze customer utilization trends, providing proactive recommendations based on identified risks and the evolving needs of our customers. • Plan and deliver educational initiatives for customers on new product features and releases, maximizing their understanding and adoption of new capabilities. • Aware of the renewal pipeline for your assigned customers, identifying and mitigating potential at-risk accounts to ensure successful and timely renewals. • Contribute to transformation and process improvement initiatives across the organization, enhancing efficiency and effectiveness in our customer engagement strategies.