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Customer Success Manager
Location
United Kingdom
Posted
92 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Customer Success Manager
Graswald
Role Description - Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact. - Lead structured onboarding to get new clients live quickly and drive early adoption. - Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities. - Proactively monitor account signals to identify churn risks early and take action before issues escalate. - Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value. - Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction. - Contribute to scalable CS processes, playbooks, and resources as we grow. Qualifications - 2-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency. - A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands. - Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities. - Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball. - A problem-solver who takes ownership and doesn't wait to be told what to do. - Fluency in German and English is required. - Experience in or genuine enthusiasm for fashion, retail, or creative industries. Requirements - Familiarity with Adobe Suite (Photoshop, Illustrator, etc.) is a bonus. - Familiarity with AI or creative tech products. Benefits - Work with some of the world's most exciting fashion brands at the frontier of AI-driven content creation. - Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up. - Competitive compensation. - A small, high-functioning team that moves fast. - Backed by leading investors and on a clear path to Series A.
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