• Identify and refine customer needs and program strategy. • Develop and communicate a clear product vision and strategy that aligns with the client goals and priorities. • Own and refine the vision of the program and products. • Create, prioritize, and manage the product backlog, ensuring that the most valuable features are delivered to users. • Write clear and actionable user stories and acceptance criteria to guide development efforts. • Work closely with internal and external stakeholders to gather requirements, understand needs, and ensure alignment across various initiatives. • Effectively break down the program vision into features and epics. • Define and track key performance indicators (KPIs) to measure product success and inform future development efforts. • Derive an Agile program roadmap from the program backlog. • Define minimum viable products and establish success criteria. • Collaborate closely with a wide range of individuals on the Agile team. • Communicate vision, strategy, roadmaps, and backlogs to key stakeholders. • Perform an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.

• Define and own the product vision and strategy for Gainsight as a Customer Success platform at Autodesk, aligned to company-level business goals (retention, expansion, customer health, and value realization) • Translate ambiguous business problems into a clear, outcome-driven product roadmap that balances short-term wins with long-term scalability • Establish success metrics and KPIs that tie platform capabilities directly to business outcomes for Customer Success and Autodesk overall • Lead end-to-end execution—from discovery and prioritization to delivery, adoption, and continuous optimization • Partner closely with engineering, design, research, and Customer Success stakeholders to deliver high-quality, scalable solutions • Drive disciplined product execution, ensuring on-time delivery while managing dependencies, tradeoffs, and risk • Continuously assess product performance, adoption, and impact; iterate based on data and customer feedback • Act as a trusted strategic partner to senior leaders across Customer Success stakeholder group • Influence decision-making through strong product narratives, data-backed insights, and a clear point of view—without relying on formal authority • Champion customer-centric thinking and modern product practices within the Customer Success ecosystem • Align diverse stakeholder priorities into a shared direction and execution plan • Deeply understand the workflows, challenges, and success metrics of Customer Success Advisors and Managers • Ensure Gainsight capabilities are not just implemented, but adopted, loved, and driving real outcomes • Maintain a strong understanding of Autodesk’s business model, customer lifecycle, and growth levers—and reflect that understanding in product decisions.

• Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement. • Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives. • Lead the integration of acquired Loyalty solution throughout Olo’s broader product suite while building new market-leading features • Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment. • Known expert on multiple products, customers, user personas and their respective pain points. • Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations • Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights. • Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability. • Ensure economic viability by managing budget, securing executive approval for major cost increases, and owning pricing and packaging initiatives for product line • Identify opportunities to leverage AI throughout product development life cycle and build solutions throughout product suite where applicable • Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI. • Future opportunity to manage, mentor, and support the career growth of Product Managers or Associate Product Managers. • Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

• Drive Customer-Centric Vision and Strategy: Own and articulate a compelling vision, strategy, and roadmap for our AI-native low-code app development, data, and integration platform capabilities, ensuring they directly address key customer pain points and market opportunities. • Lead with User-Centric Discovery: Act as a catalyst for change by pioneering and championing robust, data-informed, user-centric discovery processes, including frequent customer interviews, design sprints, and active engagement with strategic accounts to deeply understand user needs and validate hypotheses. • Fuel Product-Market Fit: Define and validate use cases through rigorous prototyping and customer feedback, ensuring our platform capabilities achieve strong product-market fit and deliver tangible value to our users from day one. • Drive Business Impact & Outcomes: Own and relentlessly track key product outcomes, including customer activation, retention, adoption, and direct impact on business KPIs such as developer productivity, new revenue streams, and deal win rates. • Cultivate Cross-Functional Partnership: Collaborate closely with Product Owners, UX, and Engineering Leads, fostering technical empathy and ensuring seamless delivery rituals and team dynamics. • Shape the Product Organization: Mentor other Product Managers, helping to evolve our future product organization towards a more balanced and customer-driven approach. • Balance Innovation with Market Needs: Combine deep platform thinking with a keen understanding of user needs and market dynamics, ensuring our roadmap effectively balances technical innovation with revenue opportunities and customer demand.