• Acquire and develop regional customer base • Build relationships with key customers and GPO account managers • Sign contracts with corporate entities including management companies and ownership groups • Partner with strategic accounts and maintain effective long-term relationships • Build and implement sales plans with Field Directors, SSMs, BDMs and TMs • Provide feedback, reporting and sales opportunities to the field sales management team • Review and assess integration and simplification of sales and customer service systems and processes • Implement detailed account analysis, quarterly customer business reviews and evaluation of customer needs • Develop relationships with key vendors • Organize and participate in trade shows, customer activities, and assisted living organizations

• Lead, motivate, and manage a team of regional and field salespeople across multiple states. • Set clear sales goals and performance metrics for the team, ensuring alignment with company objectives. • Provide regular coaching, performance reviews, and professional development opportunities for the sales team. • Develop and execute sales strategies to meet company revenue and growth targets across multiple regions. • Identify key market trends, competitor activities, and customer needs to adjust strategies and tactics. • Oversee sales forecasts, pipelines, and budgets to ensure targets are met consistently. • Work closely with marketing, product, and operations teams to ensure seamless delivery of solutions to clients. • Collaborate with senior leadership to define sales strategies that support overall business objectives. • Provide feedback and insights to product and marketing teams to refine offerings and messaging. • Develop and maintain strong, long-lasting relationships with key clients and strategic partners. • Assist salespeople in navigating complex client negotiations and ensuring successful contract closures. • Monitor and resolve customer issues to ensure a positive customer experience and maintain client retention. • Analyze sales performance data to identify areas for improvement and adjust strategies accordingly. • Prepare regular reports on sales performance, market trends, and competitive landscape for senior management. • Track KPIs and provide real-time feedback to the sales team on performance. • Lead the recruitment efforts for new salespeople across multiple regions. • Mentor and develop high-potential sales talent, helping them advance in their careers and maximize their performance. • Foster a positive and inclusive sales culture that encourages team collaboration and individual growth.

• Provides strategic and consultative management for a portfolio of existing clients • Generates new demand, revenue, profit margin and retention for Fiserv • Conducts regular cadence of communication with the client at all levels • Leads and develops an account strategy using clients growth plans, budget and project timelines • Elevates and brings client issues to closure quickly and effectively • Works in a virtual team setting with product specialists, solution consultants and service sales

• Serves as the key sales contact to optimize and nurture accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets. • Supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing. • Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption. • Identifies customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment. • Collaborates closely with Veterinary Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAE via Salesforce.com. • Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience. • Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts. • Maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships. • Performs additional duties and tasks as necessary to support the team and company objectives.