• Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products • Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week • Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations • Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products • Proactively engage with customers during the renewal process to secure renewals and drive customer retention. • Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage • Proactively anticipate and address potential challenges to ensure a seamless customer experience. • Develop strong relationships with customers and become a trusted advisor. • Work cross-functionally to relay product feedback

• Be the consistent point of contact for the client; responsible for ongoing communications, not just scheduled meetings but proactively managing expectations, priorities, and follow ups. • Build trusted partnerships by understanding client goals, priorities, and business structure. • Develop a strong understanding of each client’s business, including geographic footprint, corporate teams, and dealership operations. • Monitor the performance of client sites across key automotive and digital KPIs. • Deliver clear, actionable performance insights through regular client meetings. • Align Motive’s solutions to client business objectives and performance goals. • Drive expansion opportunities for Motive products and additional sites within dealership groups. • Support client onboarding and ongoing adoption of Motive’s tools and workflows. • Lead application training sessions with client teams and key stakeholders. • Work closely with the Motive Product team to share client feedback and performance insights.

• Build the CRM planning function from scratch • Define and implement end-to-end CRM planning processes, including intake, prioritization, capacity planning, roadmap development and execution governance. • Establish planning frameworks, templates, tools and operating rituals where none currently exist, leveraging best-in-class planning and delivery techniques (e.g., Agile, iterative planning, quarterly/PI planning, backlog management) as appropriate for CRM and Promo Ops workflows. • Set clear operating norms for how CRM & Promo Ops work enters the system, gets prioritized, planned and delivered - balancing flexibility with predictability at scale. • Own planning execution and governance • Lead planning cycles and execution rhythms across CRM squads. • Translate strategic priorities into clear calendars, roadmaps and delivery plans that teams can confidently execute against. • Ensure planning decisions are documented, communicated and consistently applied. • Establish a single source of truth • Establish and manage a single, reliable source of truth for all CRM plans, including calendars, roadmaps and customer touchpoints. This central resource must be clear and easily understandable throughout the entire Casino organization. • Ensure CRM activity, sequencing and ownership are clearly represented and accessible to stakeholders across teams. • Drive alignment on tools, documentation standards and data hygiene to eliminate conflicting plans and fragmented views of CRM work. • Ensure demand, capacity and dependency alignment • Make demand, capacity, dependencies, risks and tradeoffs transparent across squads and stakeholders. • Proactively identify misalignment, bottlenecks or feasibility risks and drive resolution early. • Partner cross-functionally • Collaborate with CRM & Promo Ops, Growth, GTM, Analytics, Marketing, Brand, Product and Core Project teams to assess feasibility, sequence initiatives and align on priorities across channels, customer cohorts and states. • Act as a trusted planning partner who balances strategic ambition with realistic delivery constraints. • Continuously improve planning rigor • Continuously refine planning processes by evaluating effectiveness (what's working/not), identifying remaining friction points and adapting to meet evolving organizational needs and scale. • Reduce reactive work, last-minute changes and rework by improving upfront planning quality, governance and cross-team coordination.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're growing FAST and seeking a Customer Success Manager to become a trusted advisor to customers and own the success of the partnership. You will help demonstrate the value for our customers and be their go-to contact, advocating and facilitating successful customer outcomes throughout the broader Asset Watch organization. To succeed in this role, you will need to focus on customer objectives, be a team player, have outstanding collaboration skills and the ability to think critically. You must be able to manage shifting business demands and be able to prioritize tasks appropriately. - Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction. - Acquire a deep knowledge of company products and value proposition. - Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. - Identify churn risk, and work proactively to eliminate that risk. - Develop and present strategic success plans that clearly deliver on customer expectations. - Be highly organized with strong CRM and territory management skills. - Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria. - Act as the go-to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience. - Facilitate Asset Watch customer onboarding, training, and initial user setup. - Meet retention and sales targets on a quarterly basis. Qualifications - 4+ years in account management or customer success. - 2+ years' experience selling additional products and services to existing accounts. - Experience with CRM platforms (Salesforce strongly preferred). - Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms. - Strong active listening skills with a desire and knowledge to understand and solve for customer needs. - Experience strategically consulting customers, creating success plans, and achieving their desired outcomes. - History of exceeding retention and expansion quotas. - Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement. - Ability to multi-task, prioritize and manage time effectively. - Exceptional organizational skills; be results-oriented with a bias for action. - Must embrace a culture of accountability. - Work autonomously with minimal supervision. - Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner. - Strong collaborator who can build trust and contribute to the success of the team. - Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed. - Professional appearance, excellent communication skills and professional conduct. Requirements - This role involves up to 15 - 20% domestic travel, primarily for client meetings and industry events. - This role is located in the United States. Benefits - Competitive compensation package including stock options. - Flexible work schedule. - Comprehensive benefits including retirement plan match. - Opportunity to make a real impact every day. - Work with a dynamic and growing team. - Unlimited PTO.