ORDR

• Develop and execute integrated demand generation campaigns that generate qualified pipeline and revenue opportunities. • Create and manage programs across email, webinars, digital advertising, content syndication, nurture programs, and account-based marketing initiatives. • Partner with Sales and SDR teams to align campaigns with business priorities and target accounts. • Monitor campaign performance and continuously optimize programs to improve conversion rates and pipeline contribution. • Manage campaign execution within Marketo, including program setup, segmentation, lead nurturing, scoring, and reporting. • Ensure accurate lead routing, tracking, and campaign attribution through Marketo and Salesforce. • Build and optimize automated nurture programs to improve engagement and accelerate buyer progression. • Support account-based marketing initiatives focused on strategic healthcare and enterprise accounts. • Collaborate with channel and technology partners on co-marketing programs that generate demand and expand market reach. • Track campaign performance, lead generation, pipeline creation, and ROI. • Develop regular reporting and insights to inform marketing and sales leadership. • Use data to identify opportunities for optimization and growth. • Support demand generation activities surrounding webinars, conferences, trade shows, and executive events.

• Lead the end-to-end deployment and configuration of the ORDR platform across complex enterprise environments, ensuring alignment with deployment goals and KPIs. • Become a trusted technical advisor by understanding each customer’s environment, and guide stakeholders on integrations, APIs, architecture, and KPIs to fully operationalize ORDR. • Conduct technical workshops, architecture reviews, and roadmap alignment sessions to ensure the success and scaling of ORDR solutions over time. • Collaborate daily with Sales, Product, Support, and Engineering teams to resolve challenges, provide technical guidance, and represent the voice of the customer internally. • Design and lead tailored onboarding programs and customer enablement plans mapped to technical priorities, environments, and use cases. • Communicate clearly and proactively with both technical and executive stakeholders—documenting progress, sharing insights, and celebrating milestones with clients.

• Identify, contact, and qualify potential prospects by generating new business opportunities through inbound lead generation campaigns and outbound go-to-market plays. • Work with our Marketing team to improve campaigns and messaging and partner closely with our Sales team to execute a territory plan. • Engage with prospects through phone calls, emails, Linkedin, and other channels to understand their needs and determine if they are a good fit for the company's products or services. • Understand ORDR’s product and competitive positioning to effectively communicate and apply them to a prospect’s needs. • Monitor and attend meetings with prospects while handling the introductions and follow-up with Regional Sales Directors. • Proactively search for and identify potential customers through various tools and channels like 6Sense, ZoomInfo, LinkedIn Sales Navigator, social media, and Marketing campaigns. • Gather information about target accounts and industries to tailor personalized communication and identify potential pain points. • Initiate contact with potential prospects through phone calls, emails, and personalized messages over LinkedIn to introduce ORDR’s platform and conduct initial conversations with prospects to assess their needs, budget, and decision-making authority to determine if they are qualified sales prospects. • Schedule sales meetings between qualified leads and Regional Sales Directors. • Maintain accurate information about leads and opportunities within Salesforce. • Work closely with Regional Sales Directors to ensure a smooth handoff of qualified leads and scheduled meetings; provide necessary context for further Sales engagement.

• Guide customers throughout onboarding and for the entire lifecycle, building dashboards and reports, and advising on operational best practices for the ORDR platform. • Become a trusted advisor by understanding each customer’s business outcomes and helping stakeholders set technical KPIs to drive platform adoption and measurable ROI. • Proactively drive adoption, engagement, and expansion across your enterprise accounts by identifying growth opportunities (CSQLs), supporting renewals, and ensuring maximum customer value. • Collaborate daily with Sales, Product, Support, and Engineering teams to resolve challenges, advocate for customer needs, and help shape product features based on customer feedback. • Guide onboarding and training programs, tailoring content to each customer’s specific technical environment and goals. • Communicate clearly and proactively with executive stakeholders, documenting and sharing key learnings and celebrating customer wins internally and with clients.

ORDR is looking for an experienced, enterprise-level Customer Success Manager (CSM) to join our growing team. In this role, you won’t just manage accounts—you’ll become a strategic advisor and power user of our platform, helping customers fully realize the value ORDR can provide. You’ll work directly with customers across their lifecycle—leading onboarding, establishing KPIs, resolving issues, spotting growth opportunities (CSQLs), and driving measurable outcomes. You are technically curious, relationship-oriented, and able to translate business goals into platform success. If you’re someone who enjoys solving real problems for real customers while working in a fast-paced, collaborative environment, we want to meet you. This is a unique opportunity to join an exciting startup in a critical space and make a strong impact on ORDR Security’s growth and customer experience. This role reports to the Sr Director of Customer Success and is remote within the U.S., preferably in the Central or Eastern time zones. KEY RESPONSIBILITIES - Guide customers throughout onboarding and for the entire lifecycle, building dashboards and reports, and advising on operational best practices for the ORDR platform. - Become a trusted advisor by understanding each customer’s business outcomes and helping stakeholders set technical KPIs to drive platform adoption and measurable ROI. - Proactively drive adoption, engagement, and expansion across your enterprise accounts by identifying growth opportunities (CSQLs), supporting renewals, and ensuring maximum customer value. - Collaborate daily with Sales, Product, Support, and Engineering teams to resolve challenges, advocate for customer needs, and help shape product features based on customer feedback. - Guide onboarding and training programs, tailoring content to each customer’s specific technical environment and goals. - Communicate clearly and proactively with executive stakeholders, documenting and sharing key learnings and celebrating customer wins internally and with clients.

Smart, targeted segmentation. Less work. Faster results. ORDR enables organizations to operationalize segmentation initiatives with measurable impact across risk, compliance, and operational efficiency. Static zones, manual policies, and endless configuration projects have failed to keep up with dynamic AI-driven threats, leaving too many blind spots, too much risk, and too many deployments never delivered. ORDR reimagines segmentation with AI at the core — seeing every device, learning behavior, and adjusting access in real-time to contain risk before it spreads – without rippling and replacing a single thing. We’re looking for innovators, creative thinkers and doers to join a driven team, where you’ll work hard but have fun along the way. More importantly, we’re looking for the best people who will thrive in a unique ORDR culture where we’re customer-obsessed, push the boundaries of innovation, value collaboration and focus on results! Everything you’ll do as part of our mission to secure assets in our customer’s network – in healthcare, manufacturing to financial services and smart cities – makes a difference in protecting lives, business operations, and our way of life. We are headquartered in Santa Clara, California, but this position can be anywhere in the U.S. Job Description:  Identify, contact, and qualify potential prospects by generating new business opportunities through inbound lead generation campaigns and outbound go-to-market plays. Work with our Marketing team to improve campaigns and messaging and partner closely with our Sales team to execute a territory plan. This is a fun, fast-paced and yet challenging environment. Responsibilities:  - Engage with prospects through phone calls, emails, Linkedin, and other channels to understand their needs and determine if they are a good fit for the company's products or services. - Understand ORDR’s product and competitive positioning to effectively communicate and apply them to a prospect’s needs. - Monitor and attend meetings with prospects while handling the introductions and follow-up with Regional Sales Directors. - Proactively search for and identify potential customers through various tools and channels like 6Sense, ZoomInfo, LinkedIn Sales Navigator, social media, and Marketing campaigns. - Gather information about target accounts and industries to tailor personalized communication and identify potential pain points. - Initiate contact with potential prospects through phone calls, emails, and personalized messages over LinkedIn to introduce ORDR’s patform and conduct initial conversations with prospects to assess their needs, budget, and decision-making authority to determine if they are qualified sales prospects. - Schedule sales meetings between qualified leads and Regional Sales Directors. - Maintain accurate information about leads and opportunities within Salesforce. - Work closely with Regional Sales Directors to ensure a smooth handoff of qualified leads and scheduled meetings; provide necessary context for further Sales engagement.

ORDR is looking for an experienced, enterprise-level Technical Account Manager (TAM) to join our growing team. In this role, you won’t just support customers, you’ll become an expert in segmentation and a proficient user of our platform, helping customers quickly realize the value that ORDR provides. You’ll work directly with customers across their lifecycle—leading deployments, conducting architecture reviews, resolving technical issues, and providing guidance for complex solutions & integrations. You are execution-oriented, technically curious, and able to translate customer requirements into scalable, secure architecture. If you enjoy solving real-world technical challenges while partnering closely with enterprise customers, we want to meet you. This is a unique opportunity to join an innovative company in a critical space and make a strong impact on ORDR Security’s growth and customer experience. This role reports to the Sr. Director of Customer Success and is remote within the U.S., preferably in Central or Eastern time zones. KEY RESPONSIBILITIES - Lead the end-to-end deployment and configuration of the ORDR platform across complex enterprise environments, ensuring alignment with deployment goals and KPIs. - Become a trusted technical advisor by understanding each customer’s environment, and guide stakeholders on integrations, APIs, architecture, and KPIs to fully operationalize ORDR. - Conduct technical workshops, architecture reviews, and roadmap alignment sessions to ensure the success and scaling of ORDR solutions over time. - Collaborate daily with Sales, Product, Support, and Engineering teams to resolve challenges, provide technical guidance, and represent the voice of the customer internally. - Design and lead tailored onboarding programs and customer enablement plans mapped to technical priorities, environments, and use cases. - Communicate clearly and proactively with both technical and executive stakeholders—documenting progress, sharing insights, and celebrating milestones with clients.