• This is a strategically technical, client-facing management role, leading enterprise clients through complex production infrastructure challenges and ensuring operational excellence across Mirantis platforms. • As a Technical Account Manager (Technical Service Delivery), you will be the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments. • This role guides clients through incidents, upgrades, and architectural decisions, ensuring their platforms remain stable, performant, and prepared for future growth. • You will work closely with Support, Engineering, and Customer Success teams, acting as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission-critical systems. • You will also lead strategic account reviews, present platform health and risk to executives, and provide recommendations that influence operational direction and long-term platform strategy.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Gordon Rees Scully Mansukhani, a national law firm with offices in all 50 states, has an immediate opening for a Practice Tech Solutions & Enablement Specialist in our Walnut Creek, CA office. The Practice Tech Solutions & Enablement Specialist supports firmwide adoption of technology solutions, workflows, and operational processes that enhance how legal teams collaborate and execute their work. This role focuses on communication, change management, and user enablement—helping attorneys and staff understand and apply new technologies introduced by the Practice Tech Solutions & Learning team. Key Responsibilities - Partner with IT and operations teams to identify workflow and process improvement opportunities. - Collaborate across the Practice Tech Solutions & Learning team to deliver scalable technology solutions that improve operational visibility and consistency across matters. - Support the responsible adoption of AI-enabled tools as part of broader workflow, training, and technology enablement efforts. - Develop and execute communication and adoption plans for technology rollouts. - Create concise, user-friendly resources such as FAQs, guides, and learning materials. - Coordinate and deliver live or virtual enablement sessions for attorneys and legal support staff. - Gather and analyze user feedback to measure adoption and identify refinements. - Maintain documentation of processes and best practices for ongoing reference. Qualifications - Three to five years’ experience in training, enablement, or legal/operational support. - Strong written and verbal communication skills. - Comfort working with Microsoft 365 tools (Teams, SharePoint, Lists, Power Automate). - Proven ability to manage multiple projects and collaborate across teams. - Positive, solution-oriented mindset with strong follow-through. Requirements - Improved adoption of firm technologies and workflows. - Clear, consistent communication and supporting documentation. - Increased efficiency and user satisfaction through smoother rollouts. Pay Range The yearly salary range is between $80,000-$110,000. The actual salary offered may be above or below the identified range and will be based on a wide range of factors, including relevant skills, training, experience, including the location where the position is filled. Application Process For consideration, please submit a cover letter and resume.

• Serve as the primary technical liaison between Lynx Software and customers • Develop and maintain strong relationships with key customer stakeholders • Understand customer requirements related to GPU compute, acceleration, and software integration • Present and demonstrate solutions that address GPU workloads such as AI/ML training and inference • Maintain deep expertise in GPU architectures, drivers, runtimes, and software ecosystems • Collaborate with engineering, product management, and support teams to ensure successful onboarding, deployment, and scaling of GPU‑based solutions • Act as the voice of the customer within Lynx Software, ensuring feedback informs product direction

• Perform technical reviews and share knowledge to proactively identify and prevent issues • Gain an understanding of customers' technical infrastructure and environment, hardware, and products • Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues • Provide advice and guidance to customers about their current and future Red Hat products • Advise customers on the architectural design and maintenance of Red Hat Satellite and IdM deployments to ensure scalable system management and secure identity lifecycle. • Manage customer use cases and maintain clear and concise case documentation • Manage customer cases, maintain clear and concise case documentation, and deliver value to customers through documenting and sharing learnings from cases through a defined knowledge management process • Serve as the customer's advocate within Red Hat