• Process regular and off-cycle US and Canada payroll, including collecting payroll inputs and calculating payroll to ensure timely payment to employees • Ensure all payroll transactions comply with internal policies and procedures, as well as government regulations, including timely tax payments and document filing • Provide support to team members when needed by acting as a backup and participating in knowledge sharing • Keep process documentation up to date and suggest improvements to promote efficiency and systems optimization • Deliver exceptional support to employees and stakeholders, resolving tickets and requests promptly and ensuring regular communication • Collaborate with other departments to support payroll-related projects and initiatives

• Administer federal payroll using automated systems, including time and attendance, leave audits, retirement, allotments, and pay differentials • Process complex payroll actions including prior service costing, retirement code changes, and retirement/survivor benefit applications • Research and resolve payroll discrepancies, suspense items, and agency inquiries • Respond to payroll inquiries through the ServiceNow ticketing system

• Assist in the preparation and processing of payroll on a regular basis (weekly, bi-weekly, or monthly) • Collect, validate, and enter payroll data including hours worked, overtime, bonuses, deductions, and benefits • Support payroll reconciliations and ensure accuracy of payroll records • Maintain and update employee payroll information in HRIS/payroll systems • Assist with statutory deductions, taxes, social security, and other mandatory contributions in compliance with local labor laws • Respond to employee inquiries regarding payroll, deductions, and pay discrepancies in a timely and professional manner • Support audits by preparing payroll documentation and reports as required • Collaborate with HR and Finance teams to ensure data consistency and process improvements • Ensure confidentiality and security of payroll information at all times

• Submit and manage Medicare and Medicaid claims • Resolve denials and payment discrepancies • Process accurate payroll for caregivers and staff • Ensure compliance with CMS, Medicaid, and labor regulations • Maintain billing and payroll records and reports