Who We Are Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara platform powers advanced AI capabilities with the simplicity, agility, and flexibility of cloud computing while ensuring seamless multi-tenancy through fully automated, end-to-end provisioning of compute, storage, and networking resources. Zadara’s vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels and plays. We have a global and diverse workforce that is growing as we expand our customer base. Together as a team we are making an impact on the Edge Cloud market. Our Zadarian Culture All Zadarians are finding their edge by living and breathing our core values; We are One Team, We are Respectful, We are Accountable, We are Achievers, We are Visionaries. We believe that good things happen to people and business in a culture of choice. Where diverse and individual needs, wants and wishes are respected and rewarded — where the possibilities are limitless. Here you can, breakout and breakthrough to do your best work. What Diversity & Inclusion Mean to Us We are 'One Team' is one of Zadara’s core values and it’s more than just a phrase. It reflects our commitment to creating a Culture where every individual feels seen, heard, and valued. At Zadara, we celebrate the richness that comes from a wide spectrum of cultures, backgrounds, generations from Gen Z to Baby Boomers and the unique talents and skills each person brings. Our global team represents a vibrant mix of perspectives that fuels innovation, drives collaboration, and shapes a forward-thinking, people-centered workplace. At Zadara we embrace our differences and turn those differences into our greatest strengths. That’s how we grow stronger together. We are seeking a highly skilled and motivated Senior Cloud Support Engineer with over five years of hands-on experience supporting cloud-based infrastructure and services. In this role, you will act as a key escalation point and play a critical role in ensuring the performance, reliability, and availability of our cloud solutions across diverse environments. You will work closely with engineering, operations, and customer teams to resolve complex technical issues and contribute to continuous improvements in system stability and support processes. This is a client-facing, technically demanding position that requires strong analytical thinking, effective communication skills, and a proactive, customer-centric mindset. The role includes on-call responsibilities as part of a rotational schedule, including weekends and public holidays, to support high-priority escalations and maintain continuous service availability. If you thrive in fast-paced environments and are passionate about delivering top-tier support for mission-critical systems, this opportunity offers both challenge and impact. Your day to day: Customer Experience Build and maintain strong relationships with customers. Ensure a customer-first approach in all interactions and maintain high satisfaction levels. Provide quality technical guidance and training. Customer Support & Troubleshooting Troubleshoot, design and deploy advanced L2 and L3 Networks. Service, analysis and resolution of tasks and support tickets Prioritize and manage several open tasks at one time. Respond to tickets with urgency and clarity, according to SLAs. Provide high-level technical support, following tickets through to resolution. Escalate tickets to the next level providing clear incident details. Participate in Active On-Call rotational schedule, average one weekend per month, to support high-priority escalations and ensure continuous service availability. In addition to Active On-Call, the flexibility to support occasional critical incidents that may occur on a weekend or holiday. Configure servers, networking equipment, and cloud resources as needed. Process & Collaboration Work closely with management and senior members of different departments and third-party vendors to identify recurring problems and contribute to long-term solutions. Actively contribute to the Support knowledge base by creating clear, comprehensive training materials and documentation for internal and external use. Document best practices, incident post-mortems, and troubleshooting runbooks, updating knowledge base. Contribute to continuous improvement efforts in support delivery processes and tooling. Other responsibilities as assigned. What you bring : Benefits: Paid time off Medical, Dental, Vision insurance Health Savings Account (HSA) Flexible Spending Accounts (FSAs) 401(k) plan with matching Basic life and AD&D 2025_050 Zadara is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Our recruitment process may include the use of AI-powered search tools to proactively identify candidates based on job requirements. Please review Zadara's Privacy Policy here Please review Lever's Privacy Policy here

About Routeware, Inc. Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place. Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative. Our Mission: Transform waste collection to drive a better future for generations to come. Our Values: Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead. Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment. Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers. POSITION OVERVIEW We are seeking a Supervisor of Technical Support to provide both frontline customer support and leadership within our support team. This role is ideal for an internal candidate who has demonstrated the ability to serve as a lead, mentor, and point of operational oversight—even without formal management experience. The Supervisor will balance hands-on customer interactions with guiding and developing team members, ensuring that technical issues are resolved efficiently and service quality remains high. KEY RESPONSIBILITIES Customer Support & Technical Expertise Provide direct, high-quality technical support to customers across our products and services. Troubleshoot complex technical issues and serve as an escalation point for team members. Maintain deep product knowledge and continuously develop expertise to support evolving technologies. Team Leadership & Mentorship Act as a mentor and role model for support team members, sharing best practices and encouraging skill development. Provide daily operational oversight, including queue management, case assignment, and issue prioritization. Offer coaching, informal training, and constructive feedback to strengthen team performance. Operational Oversight Monitor support activity and ensure service level agreements (SLAs) and quality standards are met. Assist in documenting processes, troubleshooting guides, and knowledge base articles. Partner with the Head of Support Operations to identify trends, escalate systemic issues, and recommend process improvements. Monitor support activity and ensure SLAs and quality standards are met, driving measurable outcomes such as response times, resolution rates, and customer satisfaction targets. Cross-Team Collaboration Work closely with Product, Engineering, and Customer Operations teams to advocate for customer needs and provide feedback on recurring issues. Support communication between support staff and other departments to ensure alignment and resolution of escalations. Contribute to strategic support initiatives, helping to shape processes, tools, and customer experience improvements in partnership with leadership. QUALIFICATIONS BENEFITS Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) Paid parental leave Medical and Dependent FSA 401K match Unlimited PTO Ten company holidays 1 Volunteer day Summer Friday's Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

• Provide technical support to users via tickets, chat, and community forums • Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance • Investigate and reproduce complex technical issues across the n8n ecosystem • Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues • Create and maintain documentation, FAQs, and knowledge base articles • Identify recurring issues and propose improvements to product reliability and user experience • Contribute to the community by answering questions and sharing best practices • Document troubleshooting workflows and build internal playbooks • Help improve support tooling and resolution efficiency

Title: Internal Support Engineer Reports to: Internal Support Manager Location/Type: US, West Coast 9 AM - 6 PM PST Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown year over year since inception through our uncompromising focus on service. We value collaboration, culture, client satisfaction, efficiency, accountability, and a growth mindset. We are looking for people who can thrive in and contribute to Atlas’ culture while putting the customer first. We are seeking an Internal Support (IS) Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with the internal infrastructure team to support internal systems, including Laptops, Desktops, Azure AVD, Entra ID, Intune, MS Defender, and VOIP system. The ideal IS Engineer will possess experience in Desktop Support, Systems Engineering, Systems Administration, and should have the following qualifications: The following qualifications will make you stand out as a candidate: Experience working in an MSP environment Administration and use of RMM agents/tools Exposure to/ability to support workloads in Azure or AWS Experience with vendors such as Monday.com, Atlassian, AFI, Mimecast, and 1Password Experience with Azure Virtual Desktop Experience with cybersecurity solutions such as Cavelo, ThreatLocker, and MS Defender Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.