Routeware, Inc.

POSITION OVERVIEW Reporting to the Vice President of Product Development, this role will play an integral part in building our competitive advantage through the development of innovative products and services. This job requires that you be a self-starter with the ability to work under pressure and handle multiple tasks simultaneously. You must possess excellent oral and written documentation skills and be able to interact with other team members and constituents to deliver products quickly and with high quality. You will be asked to contribute product features and provide design guidance for our products. You will be asked to deliver these products in the shortest amount of time. You will be asked to maintain and operate these products with minimum support. You will be asked to engage directly in the day-to-day development activities. We're a flat, lean, agile, self-governing team. We value transparency and trust. We continue to create purpose in our work, question the status quo, seek individual mastery and encourage autonomy. RESPONSIBILITIES & DUTIES - Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all products and services. - Develop and manage a structure to support the growth of the company and its offerings. - Develop and maintain key alliances with customers, haulers and software/hardware and service providers. - Develop the product roadmap to ensure a solid product pipeline that meets client needs and business objectives. - Establish supporting processes for development, design, and introduction of new products and services. - Lead business case analysis for developing and validating new products and services. - Establishing and maintaining key performance indicators, and communicating these items, on a regular basis, to the personnel working in this area, to track the status and success of the product commercialization function. - Planning for all product development efforts to include the subsequent testing, release and production needs - Evaluating new technologies and solutions in the market and being responsible for keeping abreast of trends that may impact the Company - In partnership with the company’s leadership, identify opportunities and risks for delivery, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success. - Define and collaborate on the overall product commercialization process - Establish the procedures, policies and process within the role as well as interaction with other departments outside of Product Development. QUALIFICATIONS - BS in Computer Science, Industrial Design, Business administration, or related technical field or equivalent practical experience. - Previous roles in product or application development and engineering for high growth companies - Proven experience developing, deploying, and supporting SaaS platform for commercial, industrial, and institutional users and/or utilities worldwide - 5-7 years experience in managing both mainstream development and R&D activities - Experience with globally distributed teams and business partners - Experience in development with open source technologies BENEFITS - Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) - Paid parental leave - Medical and Dependent FSA - 401K match - Unlimited PTO - Ten company holidays - 1 Volunteer day - Summer Friday's Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

POSITION OVERVIEW Reporting to the Sr. Director of FP&A, the FP&A / Commission Analyst is responsible for calculating, validating, and processing sales related commissions accurately and on time. This role ensures commission plans are correctly applied, supports dispute resolution, analyzes compensation data, and partners with Sales, Finance, and HR to maintain transparency and compliance. This role ensures accurate commission calculations tied to ARR, MRR, bookings, renewals, and expansion revenue while supporting financial forecasting, and CARR/ARR reporting. Routeware is a high-growth private equity owned software company (SaaS). RESPONSIBILITIES 1. Commissions (30%): - Calculate monthly, quarterly, and annual sales commissions based on approved compensation plans relating to Account Executives (15), Sales Managers (6), Sales Engineers (6), Sales Development Reps (4), Customer Success Managers (12), and Technical Account Managers (7). List subject to change as business evolves. - Maintain and update commission tracking spreadsheet and produce thorough process documentation. - Assist in modeling new commission plans and incentive structures - Work to standardize and improve the commission model, methodology, and processes to ensure calculation consistency, accuracy, and efficiency. - Support payroll with timely submission of commission payments 2. Revenue & CARR/ARR (70%): - Assist FP&A Manager with the monthly preparation and review of CARR/ARR reporting. - Assist with monthly reconciliations of CARR/ARR reporting – CARR vs ARR backlog, ARR to GAAP Revenue Reconciliation, ARR to CRM subscriptions, and other ad-hoc projects. - Assist with other revenue projects related to financial planning & forecasting of the business, such as bookings, churn, price increase, and retention modeling. 3. Cross Departmental Collaboration: - Collaborate with various departments (Sales, Marketing, Operations, etc.) to collect commission plans and relevant data used in the calculation. - Work closely with Rev Ops team to ensure accuracy of commission data and compensation plans. - Work closely with the accounting team to ensure on-time delivery of payment amounts for payroll processing. - Meet and collaborate with Rev Ops and Revenue team to improve accuracy of Revenue and CARR/ARR reporting. QUALIFICATIONS Education: - Bachelor’s degree in Finance, Accounting, Business, Economics, or related field. Experience: - 2-4 years of experience in FP&A, commissions, sales operations, or accounting/payroll - Prior experience working in a SaaS company strongly preferred. - Experience working in a high-growth environment. - PE/VC backed company experience preferred - Familiarity with ERP and financial planning systems; hands-on experience with Salesforce, commissions tool (i.e. Xactly), and Workday Adaptive Insights a plus. Skills: - Strong proficiency in Excel (advanced formulas, pivot tables, lookups). - Knowledge of sales compensation design principles. - Strong analytical and problem-solving skills, with the ability to synthesize large amounts of data and present clear insights Personal Attributes: - Detail-oriented and able to work with large datasets while maintaining accuracy. - Ability to manage multiple projects and deadlines in a fast-paced environment. - Strategic thinking with a proactive approach to problem-solving. - Collaborative team player. BENEFITS - Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) - Paid parental leave - Medical and Dependent FSA - 401K match - Unlimited PTO - Ten company holidays - 1 Volunteer day - Summer Friday's Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Implementation Consultant, you’ll join a team responsible for guiding customers through their implementation journey with Routeware solutions. Initially, you’ll be focused on our Smart Cities software, where you will work with our customers’ waste management and street maintenance data, undertaking tasks such as: - Gathering and analyzing data - Building and validating models - Interacting with customers to ensure the best quality of service - Delivering operational routes with documentation This is a customer-facing role where you will be interacting with customers and presenting results on a regular basis. Long term you will be expected to cross-train with all our products in order to effectively implement our entire suite of offerings. Responsibilities - Consult with Clients on solutions to accommodate current and future business needs - Complete system configurations to meet business requirements - Interpret data, analyze results using statistical techniques, and provide ongoing reports - Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality - Acquire data from primary or secondary data sources and maintain databases/data systems - Identify, analyze, and interpret trends or patterns in complex data sets - Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct problems - Work with management to prioritize business and information needs - Locate and define new process improvement opportunities Qualifications - 3 years working experience as an Implementation Consultant or Business Data Analyst - Strong Microsoft Excel-based analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy - Exceptional problem-solving capabilities - Excellent interpersonal skills, with the ability to work both independently and with peers - Good verbal and written communication skills, including delivering effective presentations - Adept at queries, report writing, and presenting findings - BS in Mathematics, Economics, Computer Science, Information Management or Statistics Benefits - Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) - Paid parental leave - Medical and Dependent FSA - 401K match - Unlimited PTO - Ten company holidays - 1 Volunteer day - Summer Fridays

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Success Professional, you will help municipalities and haulers leverage digital communication and fleet management software, as well as hardware solutions to better their solid waste management operations. - Take ownership of ~100 customers assigned to you and are ultimately responsible for their success, and therefore renewal. - Understand your customers’ needs, capabilities, and waste management strategy, to help them achieve their goals. - Consult with customers on best practices throughout their journey with Routeware. - Recommend promotion tactics, training, and feature utilization to ensure they get the most out of their solutions. - Set benchmarks and customer expectations based on real customer data. - Be equipped with a library of resources, success stories, KPIs, and coaching. - Analyze data and usage to make additional product and/or waste program recommendations. - Motivate customers to implement your recommendations, by leveraging other customer stories. - Provide value to both customers and end-users with modern waste management solutions. - Be the voice of the customer within Routeware, working closely with Sales, Customer Support, Field Reps, and our Product team. - Ensure municipalities and haulers use their Routeware products to their fullest potential to make educated decisions on waste program improvements. Qualifications - Several years of experience in Customer Success or in the waste management sector (municipal or private). - Great communication skills (written, verbal, instructional). - Prior Customer Success experience is preferred. - Knowledge of waste management industry practices (collection systems, diversion programs, etc.) is desired. - Relationship building skills. - Keen project management skills. - Strong multi-tasking skills. - Confidence to be a trusted advisor. - Ability to interpret metrics and make recommendations for improvement. - A desire for others to succeed. - Experience in a SaaS industry. - Ability to maintain productivity while working from home or co-working space. - Bright and fun personality with a care for a greener planet. Benefits - Comprehensive benefits (medical with HSA option, vision, dental, and life insurance). - Paid parental leave. - Medical and Dependent FSA. - 401K match. - Unlimited PTO. - 1 Volunteer day. - Summer Fridays. How to apply If this sounds like a good fit for you, please submit your resume and cover letter. Tip: we don’t want a generic cover letter! Tell us about yourself, a project you’re proud of, skills and experiences that lend themselves nicely to Routeware and its customers. This job involves a lot of communication -- so communicate with us!

About Routeware, Inc. Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place. Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative. Our Mission: Transform waste collection to drive a better future for generations to come. Our Values: Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead. Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment. Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers. POSITION OVERVIEW We are seeking a Supervisor of Technical Support to provide both frontline customer support and leadership within our support team. This role is ideal for an internal candidate who has demonstrated the ability to serve as a lead, mentor, and point of operational oversight—even without formal management experience. The Supervisor will balance hands-on customer interactions with guiding and developing team members, ensuring that technical issues are resolved efficiently and service quality remains high. KEY RESPONSIBILITIES Customer Support & Technical Expertise Provide direct, high-quality technical support to customers across our products and services. Troubleshoot complex technical issues and serve as an escalation point for team members. Maintain deep product knowledge and continuously develop expertise to support evolving technologies. Team Leadership & Mentorship Act as a mentor and role model for support team members, sharing best practices and encouraging skill development. Provide daily operational oversight, including queue management, case assignment, and issue prioritization. Offer coaching, informal training, and constructive feedback to strengthen team performance. Operational Oversight Monitor support activity and ensure service level agreements (SLAs) and quality standards are met. Assist in documenting processes, troubleshooting guides, and knowledge base articles. Partner with the Head of Support Operations to identify trends, escalate systemic issues, and recommend process improvements. Monitor support activity and ensure SLAs and quality standards are met, driving measurable outcomes such as response times, resolution rates, and customer satisfaction targets. Cross-Team Collaboration Work closely with Product, Engineering, and Customer Operations teams to advocate for customer needs and provide feedback on recurring issues. Support communication between support staff and other departments to ensure alignment and resolution of escalations. Contribute to strategic support initiatives, helping to shape processes, tools, and customer experience improvements in partnership with leadership. QUALIFICATIONS BENEFITS Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) Paid parental leave Medical and Dependent FSA 401K match Unlimited PTO Ten company holidays 1 Volunteer day Summer Friday's Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.