• Build own pipeline • Responsible to hit and exceed revenue quota • Develop and implement strategic plans to manage and grow accounts • Understand client needs and hunt for new business opportunities • Identify potential customers and set approach strategies • Retain and develop strong and long-term client relationships • Act as the liaison between clients and resolve issues and handle complaints quickly and effectively • Negotiate contracts and close agreements • Get feedback and suggest ways to increase customer engagement • Follow up with prospects several times throughout the sales cycle to ensure needs are being met • Compile and analyze data to identify trends in the market • Other duties as assigned

• Be the subject matter expert for K12 institutions leveraging Salesforce solutions • Aggressively prospect and generate new contractual relationships with K12 schools & districts • Create and drive revenue within a specified region and/or list of named accounts • Own the sales cycle for the entire technology stack • Meet and exceed all quarterly and annual sales quotas

• Respond to inbound customer inquiries via phone, email, or chat, regarding program related questions. • Conduct outbound contacts via phone, email, or chat. • Engage with clients in a friendly and professional manner while actively listening to their concerns. • Offer support and solutions to customers in accordance with the company's policies and call guidelines. • Use provided training to provide accurate and detailed information to our valued customers, ensuring clarity and understanding. • Document all customer interactions and inquiries in the designated service management (CRM) system. • Identify opportunities for process improvements and contribute to the enhancement of customer service procedures and policies. • Continuously engage in training and development activities to expand knowledge of client programs, services, and policies. • Continually look for and suggest process improvements that will benefit our customers. • Other duties as requested.

• Perform high-volume outbound calling and structured email follow-up to municipal contacts • Set qualified appointments as a core outbound function • Generate trial signups as a primary outcome of outbound activity • Guide new trials through onboarding steps and maintain activation momentum • Re-engage inactive trials and drive clear next steps • Support progression of larger or more complex opportunities through consistent follow-up • Prospect and engage state associations and partnership opportunities to create scaled pipeline access • Maintain clean and accurate pipeline stages, tasks, and notes in Salesforce • Track trial source, start date, engagement status, and next step to prevent stagnation • Flag lead quality issues such as duplicates, incorrect contacts, or non-decision makers**Coordinate with leadership and operations on lead distribution and process optimization**