• Respond to inbound customer inquiries via phone, email, or chat, regarding program related questions. • Conduct outbound contacts via phone, email, or chat. • Engage with clients in a friendly and professional manner while actively listening to their concerns. • Offer support and solutions to customers in accordance with the company's policies and call guidelines. • Use provided training to provide accurate and detailed information to our valued customers, ensuring clarity and understanding. • Document all customer interactions and inquiries in the designated service management (CRM) system. • Identify opportunities for process improvements and contribute to the enhancement of customer service procedures and policies. • Continuously engage in training and development activities to expand knowledge of client programs, services, and policies. • Continually look for and suggest process improvements that will benefit our customers. • Other duties as requested.

• Perform high-volume outbound calling and structured email follow-up to municipal contacts • Set qualified appointments as a core outbound function • Generate trial signups as a primary outcome of outbound activity • Guide new trials through onboarding steps and maintain activation momentum • Re-engage inactive trials and drive clear next steps • Support progression of larger or more complex opportunities through consistent follow-up • Prospect and engage state associations and partnership opportunities to create scaled pipeline access • Maintain clean and accurate pipeline stages, tasks, and notes in Salesforce • Track trial source, start date, engagement status, and next step to prevent stagnation • Flag lead quality issues such as duplicates, incorrect contacts, or non-decision makers**Coordinate with leadership and operations on lead distribution and process optimization**

• Serve as primary Education Account Executive contact for CDW end user customer engagements • Drive sales and manage end user relationships within the education vertical focused on K12 and Higher Education accounts • Grow revenue of our B2B display portfolio including interactive displays, digital signage, direct view LED, desktop monitors, and display software and solutions • Own and exceed education vertical revenue and profitability targets for the CDW account through effective sales planning, pipeline management, and forecast accuracy • Partner closely with Samsung product teams, marketing, operations, supply chain, and finance to enable seamless customer experiences, provide voice of customer, and maximize revenue opportunities • Partner with CDW inside and field sales teams to drive co-selling initiatives and end-user engagement • Lead/support joint business planning sessions, QBRs, and other strategic meetings to drive mutual growth and success • Analyze sell-through performance, identify gaps or opportunities, monitor market trends, competitor activities, and use data-driven insights to align strategy and execution

• Own the full sales cycle from prospecting through close. • Lead structured discovery, tailored demos, pricing discussions, and negotiations. • Navigate multi-stakeholder buying groups across operations, finance, and executive leadership. • Build and execute outbound strategies to break into target healthcare organizations nationwide. • Develop account penetration plans for multi-location groups. • Generate pipeline through a combination of outbound, referrals, and strategic prospecting. • Move deals from pilot entry points to large-scale enterprise expansions. • Identify expansion opportunities within existing accounts. • Build trusted relationships that unlock long-term growth. • Manage pipeline and forecasting in HubSpot with discipline and accuracy. • Consistently exceed revenue goals in a commission-driven environment. • Partner closely with Sales Leadership, Product, and Implementation. • Share customer feedback and competitive insights to influence positioning and roadmap. • Contribute to building repeatable sales processes as we scale. • Operate with autonomy and adaptability in an evolving startup environment.