This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is your opportunity to transform bold ideas into scalable solutions that drive innovation, efficiency, and long-term growth. You’ll work side-by-side with visionary leaders and talented engineers, crafting a technology strategy that powers our mission and inspires our people. - Lead with Purpose: Collaborate with senior leaders to define and execute Pax8’s technology vision and roadmap. - Design for Scale: Guide architects in building robust, forward-thinking solutions that align with business goals. - Champion Governance: Establish architecture standards and ensure compliance with data, security, and regulatory requirements. - Explore What’s Next: Stay ahead of emerging technologies and trends to inform strategic decisions. - Connect and Collaborate: Foster alignment across teams using domain-driven design principles. - Grow with Us: Engage in learning paths, stretch projects, and coaching through Pax8’s Elev8 and Learning & Development programs. Qualifications - Deep experience in enterprise architecture, solution design, and technical leadership. - Strong grasp of architecture principles, frameworks, and methodologies. - Expertise in cloud technologies, microservices, APIs, and modern architecture patterns. - Knowledge of security and compliance standards (SOC II, ISO, etc.). - Hands-on experience with tools like Python, PowerShell, SQL, Jupyter, AWS CLI, GitHub, RESTful APIs, and Microsoft Graph API. - Exceptional communication and stakeholder engagement skills. - Strategic mindset with a passion for aligning technology with business outcomes. - Experience in the technology industry or SaaS/cloud solutions is a plus. Requirements - Bachelor’s degree in a related field or equivalent experience. Benefits - Non-Commissioned Bonus Plans or Variable Commission - 401(k) plan with employer match - Medical, Dental & Vision Insurance - Employee Assistance Program - Employer Paid Short & Long Term Disability, Life and AD&D Insurance - Flexible, Open Vacation - Paid Sick Time Off - Extended Leave for Life events - RTD Eco Pass (For local Colorado Employees) - Career Development Programs - Stock Option Eligibility - Employee-led Resource Groups

• Supervises the day-to-day operations of the IT Services Support Team. • Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. • Creates and maintains support documentation & adheres to department processes & procedures (SOP’s). • Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. • Assists Manager with Level I/II onboarding and skills development as needed. • The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.

• Act as the technical liaison between internal and external clients, Ascensus development teams, and third party vendors. • Document client support and ensure service level standards are met. • Advocate for the RPS client to provide technical resolutions by developing, recommending, implementing and facilitating solutions. • Manage new or existing client relationships through the implementation of products and subscriptions. • Provide second level technical assistance to clients using multiple applications for troubleshooting and research. • Manage upgrades, QA testing, and rollouts of software products and services. • Utilize internal systems for project tracking and problem resolution. • Provide customer service support in a call center environment through various mediums: phone, email, and ticket system. • Recognize and anticipate problems and take appropriate actions, escalate and report as needed. • Act as client advocate and take necessary steps to exceed service standards to manage client retention/growth.

Job Summary We are seeking a Lytec Analyst to support, customize, and optimize Lytec practice management and billing systems. The ideal candidate will have knowledge of Lytec software configuration, reporting, and data workflows, and will work closely with billing, IT, and operations teams to improve system performance, data accuracy, and revenue cycle efficiency. Key Responsibilities Configure, customize, and maintain Lytec practice management and billing systems Develop, modify, and optimize Lytec reports, forms, and templates Perform database queries, data extraction, and data validation within Lytec Troubleshoot system issues related to claims processing, billing, payments, and reporting Support integrations between Lytec and clearinghouses, EHRs, and third-party systems Assist with system upgrades, patches, and version migrations Ensure data integrity, security, and compliance with HIPAA and industry standards Collaborate with billing, coding, and IT teams to improve workflows and automation Provide technical support, documentation, and user training as needed Analyze operational and billing data to identify trends, issues, and improvement opportunities Required Qualifications Preferred Qualifications Experience supporting multi-provider or multi-location medical practices Familiarity with CPT, ICD-10, and payer-specific billing rules Experience with system integrations and data migrations Previous healthcare IT or practice management system support experience Ability to manage multiple projects and priorities simultaneously Benefits Competitive compensation, Medical, Dental, Vision, 401K, PTO. Potential performance-based bonus Opportunity to build and deepen your hands-on IT skills across hardware, software, networking, and security Work remotely full time A collaborative environment where you are the key technical point of contact for the team Pay $29.00-$35.00/hour, based on experience/education. If you meet the above qualifications and are looking for an exciting career opportunity in IT, please submit your resume for consideration. To learn more information, visit us at www.skilledwoundcare.com Great Place to Work® Certified! Skilled Wound Care is proud to be Certified™ by Great Place to Work® for the 3rd year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year, 95% of employees said it’s a great place to work – 39% higher than the average U.S. company. Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring. (Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).