• Partner with the CTO to drive the enterprise architecture roadmap aligned to business goals • Lead a cloud-first, microservices-based approach to support scalable SaaS growth • Define architecture standards, governance frameworks, and best practices • Develop high-quality architecture diagrams and technical documentation • Assess emerging technologies to improve platform resilience and innovation • Architect and optimise multi-tenant SaaS solutions across AWS/Azure/GCP • Design secure, scalable data platforms enabling real-time analytics • Drive API-first architecture to support seamless enterprise integrations • Build scalable services using Python (Django preferred) • Implement DevOps, CI/CD, and containerisation for faster delivery • Ensure compliance with SOC2, GDPR, ISO27001, and relevant global standards • Partner with Product, Engineering, QA, and Operations to deliver scalable solutions • Provide technical leadership, mentoring, and guidance across teams • Act as a trusted advisor to leadership on platform and technology transformation • Support customer needs by aligning technical solutions with business requirements • Lead architecture review processes and decision-making governance • Identify and mitigate technology risks, ensuring strong security and compliance • Drive continuous improvements in reliability, security, and cost efficiency.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is your opportunity to transform bold ideas into scalable solutions that drive innovation, efficiency, and long-term growth. You’ll work side-by-side with visionary leaders and talented engineers, crafting a technology strategy that powers our mission and inspires our people. - Lead with Purpose: Collaborate with senior leaders to define and execute Pax8’s technology vision and roadmap. - Design for Scale: Guide architects in building robust, forward-thinking solutions that align with business goals. - Champion Governance: Establish architecture standards and ensure compliance with data, security, and regulatory requirements. - Explore What’s Next: Stay ahead of emerging technologies and trends to inform strategic decisions. - Connect and Collaborate: Foster alignment across teams using domain-driven design principles. - Grow with Us: Engage in learning paths, stretch projects, and coaching through Pax8’s Elev8 and Learning & Development programs. Qualifications - Deep experience in enterprise architecture, solution design, and technical leadership. - Strong grasp of architecture principles, frameworks, and methodologies. - Expertise in cloud technologies, microservices, APIs, and modern architecture patterns. - Knowledge of security and compliance standards (SOC II, ISO, etc.). - Hands-on experience with tools like Python, PowerShell, SQL, Jupyter, AWS CLI, GitHub, RESTful APIs, and Microsoft Graph API. - Exceptional communication and stakeholder engagement skills. - Strategic mindset with a passion for aligning technology with business outcomes. - Experience in the technology industry or SaaS/cloud solutions is a plus. Requirements - Bachelor’s degree in a related field or equivalent experience. Benefits - Non-Commissioned Bonus Plans or Variable Commission - 401(k) plan with employer match - Medical, Dental & Vision Insurance - Employee Assistance Program - Employer Paid Short & Long Term Disability, Life and AD&D Insurance - Flexible, Open Vacation - Paid Sick Time Off - Extended Leave for Life events - RTD Eco Pass (For local Colorado Employees) - Career Development Programs - Stock Option Eligibility - Employee-led Resource Groups

• Supervises the day-to-day operations of the IT Services Support Team. • Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. • Creates and maintains support documentation & adheres to department processes & procedures (SOP’s). • Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. • Assists Manager with Level I/II onboarding and skills development as needed. • The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.

• Act as the technical liaison between internal and external clients, Ascensus development teams, and third party vendors. • Document client support and ensure service level standards are met. • Advocate for the RPS client to provide technical resolutions by developing, recommending, implementing and facilitating solutions. • Manage new or existing client relationships through the implementation of products and subscriptions. • Provide second level technical assistance to clients using multiple applications for troubleshooting and research. • Manage upgrades, QA testing, and rollouts of software products and services. • Utilize internal systems for project tracking and problem resolution. • Provide customer service support in a call center environment through various mediums: phone, email, and ticket system. • Recognize and anticipate problems and take appropriate actions, escalate and report as needed. • Act as client advocate and take necessary steps to exceed service standards to manage client retention/growth.