• Lead end-to-end implementation projects from contract signature through successful go-live, managing project plans, milestones, risks, and dependencies across all workstreams. • Ensure implementations are delivered on time, within scope, and aligned to customer success criteria—with clear accountability for school-year launch deadlines. • Partner with Product Engineers on SIS data integrations (PowerSchool, Infinite Campus, Synergy, etc.), Clever/ClassLink rostering, SFTP feeds, SSO configuration, and platform setup. • Translate district technical environments and constraints into clear implementation plans. Serve as the technical point of coordination between Edia and district IT teams. • Receive structured handoffs from Sales (SOW, technical requirements, district champion introduction) and manage a clean transition to the CSM at go-live (adoption metrics, training completion, configuration documentation). • Understand district goals, procurement timelines, and operational realities to tailor implementation approaches. Guide customers through rollout best practices and early adoption.

• Acts as the bridge between business objectives and technical execution • Gather and document requirements from clients and internal stakeholders • Manage and prioritize the product backlog • Lead Agile ceremonies including sprint planning and sprint reviews • Collaborate closely with developers and QA • Communicate the value of new features to internal teams and clients • Oversee and mentor the Product Owner team • Handle system certification processes • Ensure ongoing compliance with healthcare regulations • Manage structure and productivity of the manual testing team • Direct MIPS Services in line with financial and strategic objectives

• Drive end-to-end execution of complex, cross-functional technical projects within the engineering, security, compliance, facility and datacenters operations. • Build and manage project plans, roadmaps, dashboards, and release timelines. • Coordinate cross-functional teams around strategic priorities and outcomes. • Identify dependencies, manage risks, and unblock teams through creative problem-solving. • Facilitate meetings, retrospectives, planning sessions and lead planning for big initiatives, coordination with stakeholders. • Track KPIs and project health via metrics and dashboards, iterating on reporting for clarity and impact. • Manage intake workflows (feature requests, support channels, KTLO) and ensure requests are dealt with efficiently and in a timely manner. • Partner with Engineering Managers, Engineering Leads, and Product Managers to align on requirements, timelines, and project planning. • Communicate effectively across technical and non-technical audiences—including executives—with clear summaries and actionable insights. • Work closely with external vendors when required, ensuring compliance and technical standards. • Improve internal workflows through enhanced Atlassian workflows, AI, automation, self-service and consistent reporting mechanisms. • Drive continuous improvement by identifying inefficiencies and recommending scalable process changes. • Cultivate a high-performing team environment by sharing project management best practices across teams.

• Support cross-functional engineering teams in the successful planning, execution, and delivery of mission-critical projects. • Work across stakeholders in Engineering, Product, IT, Compliance and Security, ensuring alignment, visibility, and scalability of our critical projects. • Drive end-to-end execution of complex, cross-functional technical projects. • Build and manage project plans, roadmaps, dashboards, and release timelines. • Coordinate cross-functional teams around strategic priorities and outcomes. • Identify dependencies, manage risks, and unblock teams through creative problem-solving. • Facilitate meetings, retrospectives, planning sessions and lead planning for big initiatives, coordination with stakeholders. • Track KPIs and project health via metrics and dashboards, iterating on reporting for clarity and impact. • Improve internal workflows through enhanced Atlassian workflows, AI, automation, and consistent reporting mechanisms.