• Serve as a trusted advisor to CISOs, security leaders, and key stakeholders, guiding conversations from technical findings to business impact and risk prioritization. • Own the ongoing cyber risk narrative for assigned customers, ensuring continuity between platform insights, services, and leadership discussions. • Act as the primary technical point of contact, managing escalations and ensuring high levels of customer satisfaction and trust. • Lead customer onboarding and ongoing engagement to ensure deep, outcome-driven adoption of the Hyver platform. • Guide customers in interpreting cyber exposure models, attack paths, and quantification outputs within their specific business context. • Lead structured risk reviews that connect Hyver insights to concrete mitigation and remediation decisions. • Own the end-to-end planning, coordination, and execution of service engagements, ensuring timelines, scope, and dependencies are actively managed and aligned with customer risk priorities. • Act as the strategic and project management interface between CYE’s professional services teams (red team, blue team, threat intelligence) and customer leadership. • Ensure service findings are translated into exposure-driven, executive-level insights, and that outcomes are systematically reflected in the Hyver platform and tied to measurable risk reduction over time. • Drive customer retention through proactive engagement and demonstrated value realization. • Identify expansion opportunities and support upsell and cross-sell efforts in collaboration with sales, grounded in customer risk posture and maturity.

• Independently manage the onboarding of our hospital customers onto our platform — from kick-off to a successful go-live. • Coordinate appointments, milestones, and dependencies; monitor project progress and communicate status, risks, and next steps clearly to your stakeholders. • Ensure all requirements are met and that go-lives are executed smoothly. • Maintain project tracking, reports, and documentation, and proactively contribute suggestions for improvement.

• Implementación y configuración de CRM. • Desarrollo de bots según requerimientos del cliente. • Escuchar y analizar el onboarding para relevar necesidades. • Crear flujogramas de automatización. • Configuración de automatizaciones mediante n8n. • Cumplir con los plazos de desarrollo establecidos.

• Monitor client volume trends and identify changes or anomalies affecting performance. • Resolve client issues, including inquiries and escalations. • Participate in scheduled client calls to support issue resolution, solution agreement, and relationship management. • Distribute weekly/monthly volume reports, AUP and batch reports. • Perform access portal demos for assigned clients. • Collaborate with cross-functional teams (Sales, Operations, Product, and Client Success) to develop projects. • Support efforts aimed at driving volume growth, improving efficiency, and enhancing client performance.