• Hands-on Data & AI Solutions for Operations Support • Lead and contribute to high-impact data and AI initiatives that improve operations support outcomes, including real-time incident enrichment, automated root‑cause analysis, predictive alerting, ticket clustering and auto-triage, change risk scoring, knowledge mining, and intelligent runbooks. • Design and deliver scalable AI-enabled features embedded into operations support platforms such as ServiceNow, Jira Service Management, monitoring/observability tools, and ITSM systems. • Ensure all solutions meet strict operational SLAs for reliability, low latency, auditability, explainability, and zero-downtime deployment. • Stay up to date with emerging AIOps tools, research, and trends, and apply them to enhance operations support. • Lead the architecture, development, and continuous improvement of internal AIOps platforms and reusable components supporting operations teams. • Integrate AIOps tools with ITSM systems, observability platforms (Prometheus, Grafana, ELK, Dynatrace, Splunk), ticketing systems, and automation frameworks. • Serve as the principal AI technical authority for operations support transformation programs across service operations, NOC, support desks, infrastructure operations, and reliability engineering. • Build, mentor, and lead a high-performing squad of AIOps specialists focused on measurable operations support improvements.

• Design and evolve Node.js / NestJS services powering systems that operate at scale • Take architectural decisions that balance scale, cost, and long-term maintainability • Build well-typed, thoughtful REST contracts for high volume flows • Think in versioning, backward compatibility, and clean boundaries • Model and optimize MongoDB / Firestore schemas for high read/write workloads • Design atomic updates and consistency strategies for distributed systems • Implement queues, caching layers, and rate limiting to handle burst traffic gracefully • Design for failure modes before they happen • Ship modular Vue 3 UIs that efficiently consume APIs • Optimize realtime updates and state management (Pinia) • Improve Core Web Vitals and perceived performance • Instrument logs, metrics, traces, and alerts • Participate in on-call • Debug real production issues • Drive post-mortems to meaningful closure (not just documents) • Review code thoughtfully • Support junior engineers • Raise engineering standards across the team

• The Field Service Technician Lead will be expected to travel throughout the USA. • This role must have basic/advance/expert understanding of the technical competencies listed to support and execute Field Service projects. • Field Service projects may include: installations, repair, and maintenance of electrical components/power transformers. • This role will provide on-site project support/execution and planning to Field Service crews. • Must be able to drive company vehicle/equipment. • Receive assignments and instructions from manager – both oral and written. • Read, understand, and follow guidelines set forth Company procedures, and blueprints when performing assigned work. • Lead other Field Service team members. • Holding team accountable to project schedule execution. • Ability to deliver key messages & communicate effectively. • Troubleshoot and resolve technical complex issues. • Compose Field Reports and any other job site, customer specific reports to management/customer in a timely manner. • Manage equipment maintenance on each job site. • Manage job site safety. • Conduct pre-job/post-job walks. • Assist Service Work Planner with following on-site project management: budget, scope of work, schedule, manpower, task prioritization and multi-tasking.

• Architect and implement core services, systems, and APIs with a focus on scalability, security, and maintainability • Serve as a technical leader across multiple projects, providing guidance on system design, coding best practices, and performance optimization • Collaborate cross-functionally with product managers, designers, and other engineers to deliver high-quality solutions • Lead design reviews, code reviews, and contribute to technical documentation and RFCs • Investigate and resolve critical issues in production systems, ensuring reliability and uptime • Drive adoption of engineering best practices, tools, and frameworks across teams • Mentor and coach junior and mid-level engineers, helping them grow in their technical careers