AI Ops Technical Leader
Location
Philippines
Posted
115 days ago
Salary
0
Seniority
Senior
Job Description
AI Ops Technical Leader
Lingaro
• Hands-on Data & AI Solutions for Operations Support • Lead and contribute to high-impact data and AI initiatives that improve operations support outcomes, including real-time incident enrichment, automated root‑cause analysis, predictive alerting, ticket clustering and auto-triage, change risk scoring, knowledge mining, and intelligent runbooks. • Design and deliver scalable AI-enabled features embedded into operations support platforms such as ServiceNow, Jira Service Management, monitoring/observability tools, and ITSM systems. • Ensure all solutions meet strict operational SLAs for reliability, low latency, auditability, explainability, and zero-downtime deployment. • Stay up to date with emerging AIOps tools, research, and trends, and apply them to enhance operations support. • Lead the architecture, development, and continuous improvement of internal AIOps platforms and reusable components supporting operations teams. • Integrate AIOps tools with ITSM systems, observability platforms (Prometheus, Grafana, ELK, Dynatrace, Splunk), ticketing systems, and automation frameworks. • Serve as the principal AI technical authority for operations support transformation programs across service operations, NOC, support desks, infrastructure operations, and reliability engineering. • Build, mentor, and lead a high-performing squad of AIOps specialists focused on measurable operations support improvements.
Job Requirements
- Strong background in data engineering, AI/ML, or operations support technology, including technical leadership in operations, IT, or service environments.
- Proven track record delivering production AI/ML/data solutions that improve MTTR, MTTD, availability, and ticket deflection.
- Hands-on expertise with Python, Spark, Kafka, Airflow, cloud data platforms, PyTorch/TensorFlow, LLMs, and integrations with tools like ServiceNow, PagerDuty, Splunk, Datadog, Moogsoft, Big Panda, Databricks, and Azure/ADF.
- Deep knowledge of AIOps practices including event correlation, anomaly detection, predictive analytics, automated actions, and GenAI for operations.
- Experience designing, building, or enhancing AIOps and internal tooling platforms.
- Familiarity with ITIL processes (incident, problem, change, service request, knowledge management).
- Experience with GenAI/LLM applications for operations such as copilots, auto-remediation, knowledge search, and alert/incident summarization.
- Proven ability to scale AIOps in large operations or NOC environments while balancing hands-on work with strategy.
- Strong communication skills, able to translate complex AI concepts for operations teams and executives, focusing on action and automation to reduce operational toil.
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
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