• The Field Service Technician Lead will be expected to travel throughout the USA. • This role must have basic/advance/expert understanding of the technical competencies listed to support and execute Field Service projects. • Field Service projects may include: installations, repair, and maintenance of electrical components/power transformers. • This role will provide on-site project support/execution and planning to Field Service crews. • Must be able to drive company vehicle/equipment. • Receive assignments and instructions from manager – both oral and written. • Read, understand, and follow guidelines set forth Company procedures, and blueprints when performing assigned work. • Lead other Field Service team members. • Holding team accountable to project schedule execution. • Ability to deliver key messages & communicate effectively. • Troubleshoot and resolve technical complex issues. • Compose Field Reports and any other job site, customer specific reports to management/customer in a timely manner. • Manage equipment maintenance on each job site. • Manage job site safety. • Conduct pre-job/post-job walks. • Assist Service Work Planner with following on-site project management: budget, scope of work, schedule, manpower, task prioritization and multi-tasking.

• Architect and implement core services, systems, and APIs with a focus on scalability, security, and maintainability • Serve as a technical leader across multiple projects, providing guidance on system design, coding best practices, and performance optimization • Collaborate cross-functionally with product managers, designers, and other engineers to deliver high-quality solutions • Lead design reviews, code reviews, and contribute to technical documentation and RFCs • Investigate and resolve critical issues in production systems, ensuring reliability and uptime • Drive adoption of engineering best practices, tools, and frameworks across teams • Mentor and coach junior and mid-level engineers, helping them grow in their technical careers

• Define vision and lead architecture for major systems and platforms, ensuring scalability and future readiness. • Guide technology adoption, focusing on large-scale Web & API architectures. • Build and maintain enterprise developer tools, robust CI/CD practices, and platform engineering standards. • Integrate and advocate use of AI-enabled coding/automation tools throughout the SDLC. • Mentor engineers and technical leaders, strengthening technical excellence across the company.

• Design, develop, and deploy robust AI-powered applications, with a focus on agentic and multi-modal AI systems. • Architect scalable, production-grade software solutions using modern programming languages (Python preferred) and AI/ML frameworks (e.g., PyTorch). • Lead the end-to-end development lifecycle: from ideation and prototyping to deployment and monitoring in cloud environments (AWS preferred). • Collaborate closely with AI researchers, scientists, software developers, and product managers to translate business needs into technical solutions. • Build and optimize data pipelines for training, evaluating, and serving AI models. • Implement best practices for code quality, testing, CI/CD, and DevOps within the GenAI team. • Mentor and guide junior engineers, fostering a culture of technical excellence, innovation, and continuous learning. • Stay current with advancements in AI, agentic systems, cloud engineering, and drive their adoption within the team. • Contribute to strategic planning, technical roadmaps, and cross-functional initiatives that align with organizational goals.