• Ensure clients' security infrastructures and systems remain operational • Monitor, identify, investigate, and resolve technical incidents • Handle client requests or tickets with technical expertise • Log incidents promptly and provide second-level support • Execute changes responsibly and ensure proper approvals

• Perform mechanical structural calculations to support and validate equipment design assumptions. • Prepare and write calculation reports. • Validate assumptions and results with development leads. • Review mechanical calculation reports against industry best practices and applicable design rules. • Participate in mechanical design and coordinate project designers/drafters. • Propose and analyze technical options. • Ensure integration of standards. • Develop tools (VBA, Python, etc.) within the calculation office.

• Ensure that clients' security infrastructures and systems remain operational. • Monitor, identify, investigate, and resolve technical incidents and problems. • Handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA). • Actively manage work queues, perform operational tasks, and update tickets with resolution actions. • Log incidents promptly and provide second-level support, communicating effectively with other teams and clients. • Execute changes responsibly, flag risks and mitigation plans, ensuring all changes have proper approvals. • Work closely with automation teams to optimize efforts and automate routine tasks. • Audit incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports.

Role Description We are seeking a Senior Software Engineer to work closely with the architecture team to bring enhancements and new products to a reality. This role requires extensive hands-on software development skills, deep technical expertise across the entire software delivery process, from content generation to delivery. You will be an active member of the Research and Development team which can enable Training, Testing and Execution of sophisticated Machine Learning, Deep Learning and Artificial Intelligence based models in the current product stack. - Creating, Testing and Deploying Microservices on Cloud - Message Queuing technologies like ActiveMQ, MSMQ, MQSeries, etc. - Web Application Containers like Jetty, Tomcat, WebSphere, etc. - Data Structures and Algorithms - Core Java, Multi-threading and Performance tuning - Angular, HTML, CSS, Bootstrap - Build and help design enterprise software solutions - Managing the software development lifecycle (SDLC) including design, testing, implementation, deployment and maintenance Qualifications - Bachelors or Masters Degree in Computer Science or Computer Engineering - 4 years of Core Java, Multi-threading, Performance Tuning - 4 years OOA/OOD, knowledge of design patterns, where, why, and how they work - 2 years of Spring / Spring Cloud / Play Application Framework - 2 years designing and developing REST Web Services - 2 years using ORM (Hibernate / Ebeans / OpenJPA) - 2 years Test Driven Development, Unit Tests - 4+ years software development experience Requirements - Ability to clearly and concisely articulate ideas, thoughts, and opinions during requirements and design sessions with the development team - Strong analytical, problem-solving and synthesizing skills while understanding the scope and impact of your work - Willing to take initiative, learn quickly and be able to adapt to shifting priorities is essential - Lead by example in terms of code consistency, performance, robustness and intuitive APIs - Quickly understand existing code base powering current application platform components Nice to Have - Experience with Scrum/Agile development methodologies - Unix / Linux operating system knowledge - Experience with Cloud Based Applications on AWS Benefits - Comprehensive health and wellness plans - Paid time off and company holidays - Flexible and remote-friendly opportunities - Maternity/paternity leave Company Description At Provenir, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to apply.