• Supports mobile computing devices in DLA. • Responsible for establishing and maintaining enterprise mobile computing standards, policies, and implementation practices. • Responsible for mobility infrastructure design and controls. • Responsible for evaluation research related to future mobile computing strategies. • Defines and maintains enterprise standards for office and line-of-business mobile solutions. • Defines and maintains hardware roadmaps. • Interacts with enterprise help desk staff as required to provide training, troubleshooting, and problem resolution. • Conducts pilots to research new mobile technology.

• The offshore IT Operations Manager is responsible for leading and overseeing day‑to‑day IT operations during the offshore shift to ensure the continuous stability, performance, and availability of critical systems and services across all our cloud environments. • This role manages an offshore operations team, monitors infrastructure health, coordinates incident response, and ensures adherence to operational standards and SLAs. • Lead and manage the offshore IT operations team, providing coaching, performance management, scheduling, and escalation support. • Oversee proactive monitoring of infrastructure, applications, networks, and cloud services to ensure uninterrupted operations. • Own enforcement of operational standards, SLAs, and change controls during the offshore shift, with authority to intervene when risk is identified. • Serve as the overnight incident owner with authority to declare severity, drive resolution, and make time-critical decisions to protect customer- and dealer-facing services. • Ensure clear incident ownership, escalation, and documented outcomes, including vendor actions and accountability. • Communicate critical incidents immediately to appropriate stakeholders. • Prepare and deliver a structured, detailed shift handoff report each morning. • Highlight overnight incidents, service degradations, maintenance work, and open tickets requiring U.S.-team action. • Provide clear status updates on in-progress tasks, risks, and upcoming items. • Identify opportunities for automation, efficiency gains, and improved monitoring. • Implement and enforce best practices around service operations and ITIL frameworks. • Collaborate with U.S. operations leadership on continuous improvement initiatives and roadmap planning. • Act as the primary overnight point of command for teams enforcing SLAs and driving escalations through resolution. • Own oversight of overnight production changes, releases, and maintenance activities, ensuring readiness, validation, rollback capability, and post-change monitoring. • Support compliance, audit, and documentation requirements. • Maintain safety, security, and privacy standards throughout all areas of responsibility. • Strong understanding of infrastructure operations, networking, cloud platforms, and enterprise monitoring tools. • Proven experience with incident management, escalation handling, and working in 24×7 follow-the-sun operations. • Excellent communication skills, especially in producing clear and actionable shift-handoff reports. • Experience working with global or distributed teams. • Solid understanding of ITIL practices.

• Manage the daily functions of the IT department • Serve as the primary administrator for MDM solutions • Play an active role in security compliance programs • Continuously improve IT systems

•Assist in the development and roll-out of special reports, new systems, and maintain existing systems. •Take a hands-on approach to necessary duties to accomplish objectives and facilitate successful performance of others. •Assist with migrations, Gross Potential Rent, and month-end reporting. •Help resolve issues and assist employees with the property management software system. •The first point of contact with the support team. •Maintain property management software & Quickbase system and create custom reporting. •Maintain, generate, and expand reporting in Quickbase system & general back-end management upkeep. •Maintain Tableau workbooks weekly. •Assist with month-end reporting and potential gross rent. •Develop and maintain the Microsoft dynamic CRM platform within Office 365, including developing new functionality, bug tracking/remediation, tracking leads and processes and timelines, adding users, daily maintenance and updating. •Integration of systems into the Microsoft Flow workflow product. •Creating and implementing new Microsoft forms for takeovers surveys, Due Diligence, etc. •Develop, expand and maintain Asset power apps; updating of front-end of system and user interface side. •Build, expand and maintain running reports in new Microsoft reporting platforms, including PowerBI and Microsoft Reporting Services. •Access disparate data sources (Databases, XML, and flat files). •Assess/verify the effectiveness and accuracy of new data sources. •Develop analytics visualizations, reports, and dashboards in Tableau and PowerBI. •Management of users, files, and processes for ShareFile application management. •Generate monthly and weekly reporting, creating custom reporting as requested. •Assist with special projects. •Assisting in resolving support tickets and holding a backup for support as needed.