• Oversee daily operations across all TEC pharmacy sites (currently 12; expanding to 20+). • Ensure consistent production, fulfillment, pharmacy workflows, delivery/transportation logistics, and customer service. • Set operational standards and SOPs for cycle-fill, IDD-specific production models, flashing, labeling, sortation, and fulfillment. • Drive performance visibility and accountability through KPIs, dashboards, and weekly/monthly operating reviews. • Own monthly cycle-fill production performance, accuracy, and timeliness across all sites. • Manage throughput expectations, labor planning, and production pacing to meet patient and facility deadlines. • Lead and mentor PICs, Regional Operations Directors, and site production leads. • Develop leadership across RODs and PICs, including peer mentorship programs and cross-site quality alignment. • Build and maintain enterprise-wide SOPs, process documentation, playbooks, and training for uniform execution. • Ensure that agencies, group homes, and caregivers receive consistent, high-quality service across all states in partnership with sales and account management teams. • Lead operational due diligence and integration planning for acquisitions.

• Manages the daily operations, and planning the use of materials and human resources. • Provide leadership and individual motivation; recommend and implement policies and programs; allocate resources consistent with the budget and mission. • Oversees the management of several individual centers within a geographic region. • Manages supervisors in hiring, staff development, and site performance. • Provides coaching, feedback and developmental action plans to site supervisors. • Implements processes identified to improve the overall performance of individual site, overall customer service issues and drives overall efficiency. • Solves problems effectively with an emphasis on developing productive approaches utilizing internal support functions. • Identifies measurable performance standards to improve site performance. • Provides reports on a (monthly/quarterly/ad hoc) basis with commentary outlining reasons for variance in data (productivity, service, etc.); develops and carries out an action plan for improvement. • Understands the site’s challenges and productively facilitates communication and involvement of other functional areas (HR, IT, etc.). • Reviews staffing model and recommends optional solutions to VP of Operations. • Coordinates and communicates across remote sites and shares best practices with peers. • Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals.

• Provide services as part of a brokerage operations functional team • Answering member and field phone calls • Assisting other team members • Managing workflow • Flexing to provide functional coverage • Collaborating with other service teams • Maintain a thorough understanding of brokerage operations products, services and affiliated systems • Analyze, approve and provide high quality and timely service • Provide quality customer service by providing detailed, accurate and timely communications

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Step into the role of Operations Specialist where you'll provide essential operational support that keeps our ACO running smoothly while directly contributing to healthcare transformation initiatives. This dynamic role offers the opportunity to monitor compliance activities, support leadership on special projects, and serve as the operational backbone ensuring seamless communication across all levels of the organization. - Preparation of materials such as board presentations, practice communications, and minutes for ACO board meetings. - Coordination of key events such as ACO retreats, ACO kick-offs, and ACO board meetings for providers and field teams. - Assist in designing and implementing a range of key reports (financial reports, KPIs) using relevant business intelligence and customer relationship management tools. - Monitoring of compliance activities. - Support the Market President / Executive Director and field team on special projects, data requests and other program reporting requirements, as needed. Qualifications - Bachelor's degree plus 1 to 3 years of related experience, or an equivalent combination of education and experience. Requirements - Healthcare Industry experience is a plus. - Project management process knowledge is a plus. - Ability to work in a rapidly changing startup environment. - Ability to travel up to 10% across the year for team retreats & events. - Ability to sit for prolonged periods and extensive keyboard use. Benefits - Flexible work schedules and the ability to work remotely are available for many roles. - Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners. - Robust time-off plan (21 days of PTO in your first year). - Two paid volunteer days and 11 paid holidays. - 12 weeks paid parental leave for all new parents. - Six weeks paid sabbatical after six years of service. - Educational Assistant Program and Clinical Employee Reimbursement Program. - 401(k) with up to 4% match. - Stock options. - And much more!