• Collaborate with clients to gather business requirements and translate them into functional specifications for the Ellucian Colleague Student Module. • Configure and implement the Ellucian Colleague Student Module, ensuring that it meets the institution’s needs for student registration, academic records, grading, advising, and other student lifecycle management functions. • Provide hands-on configuration, customization, and troubleshooting support for the Ellucian Colleague Student Module. • Develop and document best practices, workflows, and standard operating procedures for using the Student Module. • Assist with system testing, including data migrations, integrations, and post-implementation support. • Deliver training sessions to end users, including staff and faculty, ensuring smooth system adoption. • Provide ongoing support and system maintenance, troubleshooting and resolving issues as they arise. • Stay current with updates and new features in Ellucian Colleague and provide recommendations for improvements and optimizations. • Work with cross-functional teams, including technical teams and business stakeholders, to ensure integration with other systems and alignment with institutional goals. • Assist in report generation and analytics related to student data, enrollment, and performance. • Help institutions navigate compliance with data privacy and security standards.

• Provide technical guidance during workshops and assist in the creation and refinement of stories • Configure the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Administrators • Develop and refine user stories in partnership with Product Owners and stakeholders • Implement and support integrations between ServiceNow and external systems • Mentor platform administrators and junior consultants in best practices and technical standards • Ensure solutions adhere to architectural governance, process objectives, and long-term roadmap strategies • Other duties as assigned

• Act as a liaison and collaborate with key stakeholders to analyze, evaluate, and improve health information management practices and workflows • Uses critical thinking skills to analyze complex issues, determine root cause and develop solutions independently • Act as a lead in HIM operational areas by providing support and expertise • Collaborate with HIM Leadership and IT department to identify enhancements and opportunities to improve the electronic health record • In depth analysis of HIM operations to identify areas for improvement and mitigate risks related to electronic health information • Identify opportunities for training and professional development, create training materials and deliver education to enhance the skills and knowledge of associates • Collaborates with HIM leadership to implement best practices and emerging trends in health information management to ensure compliance and optimize operations • Assist with creating standard of work, policies, and procedures for HIM operations

• Analyze, Install, Configure, Troubleshoot • Perform functional analysis of requirements to determine effort required to implement software in customers’ environments. • Configure base software in customer’s environments. • Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements • Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools. • Establish acceptance criteria and quality goals • Provides estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan • Perform QA in the end-to-end testing process for software under your stewardship: lead analysis and resolution of software issues reported during testing • Preparation of software for distribution to customers or networks • Ensure installability through software distribution, full bare-metal installation, local updates • Support field organization as required during lab installations, certifications, training • Lead analysis and resolve software issues found during customer acceptance testing • Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA.