• Maintain and support Varian products in accordance with technical documentation to ensure uninterrupted operational readiness of the equipment • Advise customers on the operation and maintenance of Varian equipment, including spare part requirements, in compliance with technical documentation and safety standards (including remote support) • Provide remote user support to promptly address service needs • Prepare spare parts lists to initiate orders • Maintain records of user cases, remote support activities, and service visits in the company’s electronic information systems, including descriptions of technical issues, actions taken, time spent, and parts used • Prepare service reports, expense claims, and other documentation regularly to ensure accurate and up-to-date data • Collaborate with related departments to ensure timely access to technical or other necessary information • Keep technical documentation up to date • Maintain a high level of professional knowledge and ensure compliance with safety standards in accordance with local regulations and Varian policies • Perform other tasks as assigned by the manager

• Ensure customers receive high level of support through real time communication and system knowledge • Install new systems within the US region • Respond to customer requests for tool support and regular maintenance • Provide technical assistance in real time in both onsite and remote situations • Read electrical and hardware schematics • Communicate daily status both internally and externally • Manage time in high pressure situations • Show flexibility and adaptability

• Monitor product performance in the field – search, identify, and pre-qualify evaluation users. • Initiate, track, report, and follow up on field evaluations of products. • Investigate and initiate new product requests based on field evaluation and market awareness. • Create and issue return tire reports. • Provide technical expertise to fleets, dealers, and sales force – respond to technical requests and training requests. • Participate in surveys for information on current product performance and usage in the field.

• Travel to customer sites (approx. 80% travel) to provide hands-on service for various types of equipment • Diagnose, repair, and perform routine maintenance on hydraulic, electrical, and mechanical systems • Interface with PLC systems to upload/download programs • Collaborate with dealer technicians for troubleshooting assistance • Maintain detailed documentation through work order systems • Participate in OEM testing and equipment upgrades • Provide end-user product orientation and safe operating procedures at customer sites • Mentor or train junior or less-experienced technicians in-field when required