• Build and maintain strong, collaborative relationships with Commercial Field Service Partners to foster mutual growth and satisfaction. • Proactively identify partner risk signals and lead cross-functional escalation and remediation efforts when performance, safety, or compliance concerns arise. • Serve as the primary point of contact for partner escalations, communications, and alignment. • Establish structured engagement cadences (e.g., QBRs, performance reviews, and agenda alignment). • Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios (dispatch-to-completion). • Utilize and customize tools such as BI (Sigma), CRM (Salesforce), and performance dashboards to assess metrics and drive improvements. • Identify and implement efficiency improvements to enhance Field Service Network performance.

• Develop and implement a global enterprise solution selling framework across the Key Account organization, combining consultative selling, value realization, and executive engagement. • Build, lead, and continuously develop a high-performing global Key Account Management team that excels in strategic, consultative, and technical solution sales. • Design and execute a global go-to-market strategy for integrated Security and Workforce Management solutions, aligning with corporate objectives and regional business priorities. • Drive multi-level stakeholder engagement across functional, operational, and executive layers of global customer organizations. • Own global revenue, margin, and long-term account development plans for key enterprise clients. • Collaborate closely with Product Management, Cyber Security Architecture, Cloud Services, and Customer Success to design enterprise-grade, scalable, and secure solutions. • Govern global account planning processes, QBRs, performance KPIs, and executive business reviews. • Enable the sales organization to leverage value-based selling tools, ROI modeling, and total cost of ownership (TCO) analyses. • Lead contract negotiations for enterprise framework agreements, ensuring strategic and financial alignment. • Represent customer business cases and innovation requirements within product and corporate strategy forums.

• Product Strategy: Represent the voice of our partners and help define CoinGecko & GeckoTerminal’s Ads & Partner roadmap. Determine what matters most, shape up high impact projects, maintain a prioritised backlog, and drive alignment within EPD (Engineering Product & Design). • Product Development: Develop new products/features according to our product vision & strategy, ensuring that solutions are valuable (our customers choose to buy or use), viable (solution is works within constraints of the business), usable (user can figure out how to use), and feasible (engineers have the means to implement). • Build The Right Products: Move new products/features from ideation to launch in collaboration with designers and engineers. Define clear requirements, manage within dependencies, make data-driven decisions, and care about the details. Validate what matters most and be comfortable with hypothesis testing, pivot if necessary. Ultimately, build products our users love and make an impact with a happy team. • Team leadership: Influence & collaborate closely with product designers, engineers, marketing & sales to make informed decisions together. Rely on the use of qualitative & quantitative data, logic, and storytelling to drive alignment. • Insights/Research: Regularly conduct both qualitative & quantitative analysis to better understand our users & customers, and how they engage with our products. Contribute to the product team by building up a deep knowledge over time. • Performance Reporting: Provide regular reporting and analysis on key metrics & user feedback, and effectively communicate learnings with the team & stakeholders. Build and/or automate new dashboards from scratch when needed. • Plugged-in: Stay up-to-date with industry trends, competitive landscape, and emerging design practices. • You are required to support any ad hoc tasks as required by the company.

• Own and manage relationships with key enterprise and strategic clients, acting as the primary point of contact. • Build long-term partnerships based on trust, value delivery, and a deep understanding of client business needs. • Identify, qualify, and develop new opportunities within existing accounts (upsell, cross-sell, new initiatives). • Translate client business challenges into high-level solution opportunities in collaboration with AI, data, and engineering teams. • Drive commercial negotiations, contract extensions, and renewals in alignment with company goals. • Ensure high client satisfaction by overseeing project progress, delivery quality, and value realization. • Coordinate internal stakeholders (delivery teams, technical experts, leadership) to ensure consistent and effective client communication. • Monitor account performance, revenue forecasts, and strategic account plans. • Represent Addepto as a trusted AI consulting partner in client meetings, workshops, and executive-level discussions. • Stay up to date with AI, data, and digital transformation trends relevant to client industries.