• Review business requirements, functional specifications, and user stories to design comprehensive test plans and test cases. • Define test scenarios that validate functionality, integration, regression, and end-to-end workflows. • Prepare and manage test data to support manual testing efforts. • Execute manual test cases across web, mobile, and backend systems. • Identify, log, and track software defects using a defect tracking system. • Collaborate with developers and product teams to reproduce, prioritize, and resolve issues. • Perform regression testing to validate fixes and ensure existing functionality remains stable. • Work closely with Product Owners, Business Analysts, and Developers to ensure clarity on requirements and acceptance criteria. • Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives. • Provide clear, timely, and detailed test results and quality metrics to stakeholders. • Validate that software meets usability, accessibility, and customer experience standards. • Act as an advocate for the end user, ensuring that defects and gaps are addressed before release. • Provide feedback to improve application design, functionality, and performance. • Contribute to refining QA processes, templates, and best practices. • Stay current on industry trends and testing techniques to improve effectiveness. • Support test documentation, knowledge sharing, and cross-training within the QA team.

About The Role Location: Kaiserslautern / Wiesbaden / Spangdahlem / Stuttgart Contract type: Full time and 24 month fixed term contract We are looking for a Near Patient Quality Assurance Lead (NPQAL) to champion high standards of patient care and drive continuous service improvement across our near patient nursing teams. In this home‑based role, you’ll work closely with global quality colleagues, TRICARE partners, beneficiaries, medical providers, and local teams to enhance customer experience, monitor quality performance, and ensure safe, effective service delivery. You’ll lead quality initiatives, oversee service recovery processes, analyse provider outcome data, and support audits, credentialing, and corrective action planning to uphold the TRICARE Overseas Program’s clinical quality standards. This role is based from home, with occassional travel to healthcare provider sites in the region. Key Responsibilities - Lead quality initiatives, processes and oversight of customer service / service recovery responses, in partnership with the in-country teams. - Ensure that documentation of compliments, complaints, grievances and Prevention Quality Indicators (PQI) are captured in our customer feedback system (RiskMan360) and track corrective action plans that result from investigations of grievances, Quality Incidents, customer feedback and defect trends. - Responsible for driving support for the Clinical Management Program / Clinical Quality Oversight Plan through the collection, collation and analysis of provider level data relating to the quality outcome program. - Support the Lead Country Physician in raising and maintaining the quality of the near patient nurses’ assessments through case reviews and case feedback. - Support provider visits to develop relationships with the provider quality team, to support site assessment visits and to drive the regular update of clinical outcome data from providers. - In consultation with the Clinical Quality Assurance and Innovation Lead and the Head of Clinical Quality define, implement, and administer key service quality guidelines and procedures. - Set targets for improvements in service quality to drive up standards in beneficiary satisfaction and safety of care. - Implement proactive service quality improvement plan and initiatives, ensuring all parties understand their role in the plan. - Ensure patient expectations are met from start to finish and work with local healthcare providers and near patient teams where Patient Reported Experience Measures (PREMS) describe poor beneficiary centric care. - Assist with targeted training of employees to ensure consistent and high-quality levels of customers service support. - Conduct regular internal reviews on service delivery through case reviews and clinical audits, providing feedback to the teams, physician leads and the quality team. - Work with the Head of Clinical Quality to ensure appropriate capacity and support in place to complete audits and conduct workshops / focus groups. - Collaborate with other members of the quality team in preparing and implementing training and development plans and in mentoring country team. - Assure that all appropriate personnel are trained on all SOP’s and that SOP’s are readily assessable to them. - Participate in projects related to quality improvement initiatives. About You - Graduate nurse with a minimum of 3 years nursing experience - Experience in one or more of the following fields: o Healthcare quality management/assurance o Medical facility accreditation in one or more areas o Implementation or conducting of medical facility or departmental review/audit programs o Medical facility administration in provision of healthcare services o Medical outsourcing of services to provider network o Healthcare network development / management o Familiarity/experience with international healthcare - either working/interfacing in international healthcare environment o Healthcare insurance or medical/travel assistance in area of managed healthcare utilizing provider networks - Proficient in German and English - Identifies and acts on potential problems and / or difficulties - Demonstrates appropriate listening skills - Demonstrates effective problem-solving skills and lateral thinking - Able to work under pressure and to prepare accurate and timely reports Why This Role Stands Out - A warm, supportive, and globally connected team - A unique role combining patient care, quality, and nursing knowledge without shift work. - A diverse, inclusive organisation with colleagues across the world - The chance to make a real difference for military families living abroad

With a legacy that spans over 150 years, Bon Secours is a network that is dedicated to providing excellent care through exceptional people. At every level, everyone on our teams have embraced the call to provide compassionate care. Here, you can work with others who share common values, and use your skills to help extend care to all of our communities.Job Summary The Rapid Access Team Template Specialist will primarily engage with multidisciplinary teams, including physician and their support staff, provider templates, scheduling and associated clinical workflows. Rapid Access Team Template Specialist will create, support and configure our workflows and software. Initiate and lead people through the process and manage change, ultimately transforming our customer, provider and employee experience allowing BSMH to provide excellent healthcare across the ministry. The Rapid Access Team Template Specialist participates in the development and design templates(s), redesign of sub-optimal workflows and the development of standardized SOPs for which the incumbent is responsible and is required to gain an in-depth knowledge of the application(s). The Rapid Access Team Template Specialist will apply creativity and problem-solving skills to discover and design solutions for a broad array of issues, from configurations improving efficiency and patient access to optimizations and software upgrades. ***This is a remote (work from home) opportunity. Essential Functions - A SME on the functionality, maintenance and support of EPIC Cadence templates. - Acts as a SME resource to ensure that the Epic workflows reflect the clinical workflows to ensure ease of use for the clinical teams serving our patients and ensures the Quadruple Aim is achieved. - Expertise with workflow analysis and design. Can analyze workflow and offer suggestions or solutions into any client, department, or market. Understands integration with other applications and can offer feedback to areas outside their application team. - Assess and collaborate on system workflows in order to maintain optimal end user experience. Support of informatics and market – lead workgroups to identify, recommend and own template scope of work. - Maintenance in technical environments, production and non-production, adherence to client and BSMH standards for quality. - Lead in delivery of communications plan and education of all stakeholders. - Lead in delivery of training and education to various audiences, including coordination with training team and end user sponsors for relevant content and delivery mechanism - SME with best practice workflows. Identifies when there is no standard and works to unify users or departments to agree on best practices. - Proactive in identifying, initiating and implementing strategies to improve client performance and end user satisfaction. - Identifies, Initiates and implements continuous process improvement projects focused on customer service, patient, provider and employees, ways to integrate customer service initiatives in the system. Facilitates discussion with appropriate stakeholders to prioritize enhancements and develop timelines for implementation. - Quickly and accurately assesses the root issue behind a problem and prepares a concise leadership summary describing the issue and potential solutions along with a recommended path to proceed. - Able to independently lead a team of individuals to address a problem area including establishment of timelines, end user communication, leadership communication, and management of other teams. - Able to own highly integrated issues and to pull people together as necessary to address. - Creates and maintains documentation on template best practice workflows for use in future Medical Group engagements. - Creates and maintains client-facing documentation as a part of client engagements, such as decision and SBARD documents. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Employment Qualifications Minimum Years and Type of Experience Epic Cadence Certification, or 2 years’ experience in a scheduling capacity or practice manager within an Optimized BSMH department. Licensure/Certification Epic Cadence Certification - not required at time of hire but will be required within first 90 days of employment. Education Bachelor's Degree, or Combination of post-secondary education and experience in lieu of a degree. Other Knowledge, Skills and Abilities Required Customer Service As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

Welo Data is an award-winning localization and data transformation company. We run one of the world’s largest Ads Rating Programs and we want you to join! As an Ads Quality Rater, you will review and grade internet advertisements to help shape how ads are delivered to the end users. In other words, you’ll tell the AI program how good or bad its advertisement suggestions are based on the user’s keywords. You will review ads in both English and Mandarin This role is great for people who: - Surf the internet daily - Use major search engines frequently - Know what people want based on a few keywords - Enjoy researching topics online - Want a flexible and fun side job Project Details Job Title: Ads Quality Rater Pay Rate: Based on tasks (approximately $9 per hour) Location: Remote/work from home - must be based in Taiwan Hours: Set your schedule based on the following – Minimum commitment is 5 hours per week. You can choose to work up to 20 hours per week. Start Date: ASAP Employment Type: Independent Contractor/Freelance/Self-Employed Project Duration: Long-term Note: - Even though the position is WFH, you must reside in the country that is noted in this description. This will be automatically checked during the hiring process. Recruitment Process - There is no formal interview for this job! No phone calls, no waiting, and no wasting time wondering whether you got the job or not. - Instead, you will be guided through a self-paced and automated recruitment process. IMPORTANT NOTE: Welo Data uses numerous identity checks to ensure that everyone who makes the team is real, qualified, and ready to work. To avoid any misunderstandings, do not use IP masking programs (such as VPNs). Experience & Requirements - Fluency in Mandarin - Strong understanding of English (written and spoken) - Comfortable knowledge of modern popular culture - Reliable computer system and internet connection - Familiar with using online search engines - Sign a standard Non-Disclosure Agreement and Service Level Agreement Please note that this work is based on project needs. Due to this, weekly hours may vary and flexibility with change is expected. You must legally be able to work on freelance projects in Taiwan. To know more details (Click here)