• Achieves sales target, increases market share and profitability. • Sets and follows up an action plan aligned with the strategy to achieve goals. • Works closely with teammates to ensure good communication and to combine efforts. • Being present with customers and accounts daily to present and demonstrate Merit products and to explain their benefits. • Identifying potential customers and introducing them to the products offered by Merit. • Maintaining contacts with customers to monitor their satisfaction, address concerns and provide solutions. • Preparing and submitting pricing contracts to customers for products. • Makes decisions within approved authorization limits regarding product pricing to optimize sales volume and profitability. • Implements sales and marketing strategies in the territory. • Enters and follows up sales opportunities and customer information in the CRM. • Coordinates with other departments to stay informed about new products provided by Merit, and to provide feedback from customers about product needs and possible innovations. • Prepares and submit reports to RSM when needed. • Prepares and presents a resume of the activity on a regular basis. • Participates in a variety of sales training and planning meetings to learn about new products and marketing promotions. • Maintains a high level of knowledge about Merit and competitor products and their advantages and disadvantages. • Maintains a high level of knowledge about the clinical environment and clinical studies. • Participates in industry or promotional events (e.g. trade shows, workshops). • Participates in various sales meetings. • Manages consignments on a regular basis. • Travels by car, train, airplane, etc. to perform sales duties with customers. • Performs a variety of other sales related duties, as required.

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews • Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities • Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards • Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations • Provide customer-driven feedback on product enhancements and feature requests • Willing to travel within the US for on-site customer meetings, training sessions, and key industry events

• Build close and trusting relationships with the clients you manage • Advise our clients on identifying and effectively leveraging opportunities across their customers' digital journeys • Responsible for the ongoing expansion of the business relationship with multiple clients • Prepare proposals and be accountable for the agency's annual purchase order volume

• This position plays a key role in building a lasting relationship of trust between commercial strategy and field realities. • Within the Consumer Business Unit, it actively contributes to the balanced development of performance across the Burgundy-Franche-Comté region while supporting customers in their own growth. • Through close collaboration with Key Accounts, Marketing, Logistics and the Call Center teams, it promotes coherent and aligned implementation of commercial priorities. • By applying an approach based on listening, partnership and knowledge transfer, this role supports a responsible, people-focused commercial dynamic aimed at shared success.