Picus Security logo
Picus Security

The Complete Security Validation Platform

Customer Success Account Manager

Location

United States

Posted

102 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Customer Success Account Manager

Picus Security

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews • Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities • Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards • Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations • Provide customer-driven feedback on product enhancements and feature requests • Willing to travel within the US for on-site customer meetings, training sessions, and key industry events

Job Requirements

  • BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems
  • At least five (5) years of experience working within a Sales Engineering or Customer Success role
  • Demonstrated success building executive relationships and driving strategic account planning
  • Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation
  • Experience managing complex customer lifecycles from onboarding through renewal and expansion
  • Demonstrated ability to be consultative, proactive, and outcome focused

Benefits

  • Unlimited opportunity
  • Global exposure
  • Equal opportunity employer

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