• Manage an existing portfolio of client accounts valued at approximately $2 million, ensuring customer satisfaction and renewal of contracts. • Drive revenue growth through successful renewal management, upselling, and cross-selling Talent Neuron solutions to existing clients. • Build and maintain strong relationships with key stakeholders within client organizations to understand their evolving needs and ensure customer retention. • Conduct regular business reviews with clients to assess satisfaction, address concerns, and align solutions with their goals. • Collaborate with internal teams to ensure the successful implementation and delivery of Talent Neuron solutions, meeting or exceeding client expectations.

• Create and manage your sales pipeline, identifying and developing leads. • Collaborate across cross-functional teams to support strategic account development and solution positioning. • Use domain expertise to uncover new business opportunities, grow existing accounts, and drive Networking related pursuits. • Maintain knowledge of competitive solution offerings, allowing you to strategically position the correct HPE Networking products and highlight HPE differentiators and advantages. • Analyze competitor activity within accounts and articulate our unique value proposition to clients. • Establish consultative relationships with clients—including C-level stakeholders—based on a deep understanding of their business needs and industry challenges. • Drive renewal and expansion activities for services contracts, particularly in mid-to-large complex accounts. • Coordinate supporting sales activities across internal teams and stakeholders. • Understand the HPE channel and create relationships with HPE partners, to increase sales via the channel (where appropriate).

• Work collaboratively on complex, large-scale, time-critical projects • Forecast performance set targets, build reporting, and communicate pacing towards targets • Monitor the performance of top consumer tech companies we work with and their competitors • Analyze digital marketing campaigns, and website performance, identify trends, and provide recommendations • Conduct A/B tests that optimize the overall marketing program • Craft compelling business cases for growth marketing projects including opportunity sizing with Analytics and Finance teams • Identify, evaluate, and prioritize scalable web platforms and page-level SEO projects based on traffic and revenue growth opportunities • Coordinate with data science to perform analysis on organic traffic changes.

• Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets for renewals, upsells, and cross-sell of Redwood products. • Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR) + price increases, logo retention, expansion revenue, and professional services growth. • Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth. • Align Customer Account Management objectives with company priorities through close partnership with Sales Leadership and the Executive Leadership Team. • Collaborate with cross-functional teams—including Product, Professional Services, Support, and Marketing—to ensure successful customer outcomes and identify new growth opportunities. • Track, analyze, and report on key performance metrics to assess team success and adapt strategies as needed. • Build and strengthen executive-level relationships within customer accounts to support retention, expansion, and long-term account health. • Identify new opportunities through customer insights, usage patterns, and renewal signals. • Develop and deliver training programs to equip CAMs with the product knowledge, commercial acumen, and skills needed to succeed. • Foster a culture of collaboration, accountability, and customer-centricity across the Customer Account Management organization.