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Otis Elevator Co. logo
Otis Elevator Co.

We give people freedom to connect and thrive in a taller, faster, smarter world.

HR Knowledge Management Specialist

Human ResourcesHuman ResourcesFull TimeRemoteSeniorTeam 10,001+Since 1853H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

131 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglishServiceNow

Job Description

HR Knowledge Management Specialist

Otis Elevator Co.

• Make knowledge accessible: ensuring knowledge articles contain accurate, up-to-date HR information that is easily searchable, organized, and accessible. • Drive efficiency: reduce repetitive inquiries and empower colleagues to solve issues on their own through intuitive self-service tools. • Shape global standards: ensure HR knowledge is consistent and reliable across regions, creating a seamless experience for our global workforce. • Build for scale: develop sustainable processes for content updates and governance, setting the foundation for long-term success. • Enhance employee experience: deliver clear, user-friendly content that reduces confusion, builds trust in our resources, and informs our colleagues. • Establish governance: develop governance processes for maintaining the knowledge base, ensuring accuracy and accountability. • Enable content owners: develop workflows and processes for enabling and supporting SMEs and knowledge owners to ensure content meets standards.

Job Requirements

  • Bachelor’s degree in Communications, Human Resources, Information Systems, or related field.
  • 4+ years in knowledge management, content governance, or HR systems roles
  • Experience with global knowledge platforms and self-service strategies
  • Experience with ServiceNow preferred
  • Ability to develop and communicate best practices for developing, managing, and updating knowledge content
  • Knowledge and interest in Generative AI tools
  • Experience with optimizing search capabilities in ServiceNow

Benefits

  • Opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects
  • Employee Scholar Program sponsoring degrees or certification programs

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