• Solve problems for clients and for Product People. • Work with strong personalities and diverse teams. • Serve as an Interim Product Manager. • Craft and communicate compelling product narratives. • Coach the next generation of PMs. • Rinse and repeat.

• Define and communicate the product vision and strategy to internal teams and stakeholders • Conduct thorough market research, competitive analysis, and user feedback to inform product decisions and identify opportunities for innovation • Develop and prioritize a product roadmap that aligns with business objectives and user needs, ensuring timely delivery of features • Work closely with engineering, design, and marketing teams to translate product strategy into detailed requirements and prototypes • Engage with customers to gather insights, validate product direction, and ensure alignment with their needs and expectations • Define and track key performance indicators (KPIs) to measure the success of product initiatives and make informed decisions • Oversee the product lifecycle from conception to launch and iterative enhancements, ensuring continuous improvement

• Partner with the Interpretation Platform Reporting Senior Product Manager to develop expertise in the Labcorp reporting systems, both internally built and contracted • Understand the current capabilities and existing value of the systems, how they’re used, and where improvements are needed • Establish and maintain a quarterly roadmap for the reporting systems under the purview of the role, coordinate the execution and release of development work, stay on top of system level product documentation, and incorporate best practices from other teams • Be the gathering point for information and feedback from users and leverage this information to inform program requirements and prioritization • Work with the IP incident & release manager to align releases with standard practices and streamline processes and workflows • Lead programs and/or work with other program managers to ensure efficient execution of quarterly prioritized work

• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels • Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability • Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships • Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction • Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition • Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments • Gathers and shares customs brokerage customer service best practices • Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth • Provides excellent customs brokerage service to increase customer satisfaction • Coordinates with other teams to conduct business and customer review meetings