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Maxio manages a recurring billing and subscription management platform that serves businesses of all sizes, from startups to Fortune 500 companies. Its goal is to resolve the compl
Senior Project Manager
Location
United States
Posted
159 days ago
Salary
0
Seniority
Senior
Job Description
Senior Project Manager
Maxio
• Own the project-level relationship between Maxio and strategic customers from kickoff through go-live and stabilization • Lead complex software implementations, frequently spanning six months or longer, across multiple workstreams • Identify key customer and internal stakeholders and define governance models and escalation paths • Define and manage project scope, objectives, milestones, and deliverables in alignment with customer agreements • Develop, maintain, and execute detailed, integrated project plans across internal teams and external partners • Coordinate and lead matrixed project teams, including internal resources and third-party vendors or implementation partners • Monitor project progress, dependencies, risks, and issues, proactively driving mitigation and resolution • Provide clear, executive-level status reporting on project health, risks, KPIs, and financials • Define and execute communication plans tailored to enterprise stakeholders and leadership audiences • Partner closely with Product and Engineering teams to track and communicate development work tied to customer commitments • Monitor customer enablement and adoption activities to support long-term success post-implementation • Forecast and manage project resource needs, escalating constraints and risks as needed • Communicate blocking issues and critical decisions to internal and external stakeholders in a timely manner • Lead internal, partner, and customer-facing meetings, including steering committees and executive reviews • Facilitate alignment sessions to manage scope changes, scheduling challenges, and escalations • Contribute to PMO best practices, templates, and continuous process improvement initiatives • Mentor and support junior project managers as needed
Job Requirements
- 5+ years of experience managing the implementation and deployment of enterprise software solutions for external clients
- Demonstrated success delivering long-running implementations (6+ months)
- Experience leading matrixed teams across internal functions and external partners
- Strong SaaS industry experience; high-growth or startup SaaS experience preferred
- Excellent written and verbal communication skills in English
- Ability to manage multiple complex initiatives concurrently
- PMP, PgMP, or similar project management certification preferred but not required
Benefits
- Flexible work arrangements
- Professional development opportunities
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