• Installation, repair, and testing of field equipment, in accordance with customer’s or manufacturer's specifications and company procedures. • Diagnose and repair electrical/mechanical/controls equipment malfunctions and warranty repairs. Use a variety of diagnostic tools to identify problems, and implement necessary repairs including replacing faulty components, repairing wiring, and troubleshooting software issues. • Perform assembly/modifications and overall quality defect resolution on all IE products and equipment. Driven to resolve all QA/QC issues with full circle resolution with IE plants, PMs, Engineers, and Quality teams. • May occasionally travel to support areas throughout the country and possibly overseas. • Completion of receiving Inspections with internal Regional Managers, subcontractors, and customers to protect IE from unjustified warranty claims. • Assess Warranty claims and works Regional Manager to understand the validity of such claims with regards to codes, specifications, and requirements. • Performs preventative maintenance programs for an assortment of electrical/mechanical equipment to ensure optimal performance and prevent downtime as well as generating new revenue streams for field service team. • Ensures adherence to document processes for all work performed, including the nature of the problem, the steps taken to resolve the problem, and the parts used in order to create professional service reports. • Response to client calls, emails and texts is a critical priority and should be responded to without hesitation. • Maintain, inspect, and care for IE tools, equipment, and vehicles, - tool inventory completed monthly, vehicle inspection bi-weekly and monthly expense reports all due to the RSM on time. • Adheres to all safety regulations and procedures onsite. This includes wearing personal protective equipment when onsite, following lockout/tagout procedures, and working in a safe and hazard-free environment as well as promoting and implementing and managing safety standards to employees and supporting networks. • Communicates effectively with customers and internal team to understand their needs and provide them with a timely solution. This includes explaining the nature of the problem, the estimated time to repair, and the cost of the repair. • Responds to customer inquiries and complaints and works to resolve issues in a timely and satisfactory manner. • Develops relationships with customers, commissioning agents and general contractors. • Adhere to all IE provided training, development and continued technicians products and services training to ensure they are following IE best practices. • Mentor and per develop any technicians or sub-vendors requiring training or knowledge of IE products and equipment. • Continued education, development, and safety training programs • Evaluate and approve safety programs and safety ratings for subcontractors. • Maintains regular and consistent job attendance, comes to work and meetings on time. • Follows and complies with IE Core Values. • Follow and comply with IE safety program including following IE’s Cardinal Safety Rules. • Must maintain a safe and clean work area at all times.

• Conduct service, repair and/or installation of our products, as well as IT solutions at customer site, including electrical and mechanical testing in accordance with maintenance contracts. • Make diagnoses of the system failures and settles most effective solution. • Raise complex issues to higher level of technical support or quality reporting system. • Develop new customer service/product agreements. • Respond to customer support calls within an assigned territory.

• Installation, Repair and Maintenance of Onto Innovation products including Metrology and Inspection tools • Install new tools within the European region • Completing both Engineering and Applications tasks • Respond to down tool situations within Europe • Provide correct documentation and feedback to the US factory • Provide feedback to the sales team and help provide leads for future sales • Providing Applications feedback for product improvement

• Responsible for Installation, Repair and Maintenance of Onto Innovation products, this includes Metrology and Inspection tools. • Install new tools within the European region. • Completing both Engineering and Applications tasks. • Respond to down tool situations within Europe and requests for Maintenance when required. • Provide correct documentation requested and feedback to the US factory as needed. • Provide feedback to sales team as required. • Helping provide possible leads for future sales. • Providing Applications feedback in order to look at constant product improvement.