• Collaborate with business stakeholders to understand their business requirements. • Design comprehensive and complex solutions by leveraging our suite of products to address Telco RAFM needs, in an end-to-end perspective. • Conduct in-depth requirements gathering sessions with customers to understand their business needs. • Analyse and document business requirements, translating them into functional and technical specifications. • Collaborate with development teams to ensure accurate and timely implementation of Telco RAFM solutions. • Provide technical guidance and support during solution implementation. • Participate in solution deployment activities, including planning, tuning, and monitoring for package releases. • Conduct solution configuration and customization based on customer requirements.

Management Analyst III Full-Time Ability to Obtain HHS Public Trust Level II Washington D.C. Nationwide IT Services is seeking a Management Analyst III to support the Department of Health and Human Services (HHS), Office of Civil Rights (OCR). The candidate will provide mission support services, provide recommendations and advice regarding the development and implementation of OCR’s mission. The Office for Civil Rights (OCR), a staff division at the HHS Office of the Secretary, ensures that individuals receiving services from HHS-funded programs are not subject to unlawful discrimination, that civil rights laws promote health equity in HHS funded and administered by HHS to the extent possible, that regulated entities comply with applicable privacy and security requirements promulgated under HIPAA and HITECH, and individuals can exercise their rights to access their health information and can trust in the privacy and security of their health information.  OCR carries out the HHS mission of improving the health and well-being of all Americans and providing essential human services. By promoting health equity and protecting the right of individuals to access their health information while protecting the privacy and security of this information, OCR helps empower people’s health care decision-making and helps ensure the integrity of the health care system, both of which promote better health outcomes for the Nation. Duties and Responsibilities: Design, develop, and maintain custom data reporting solutions to address functional needs and mission-specific requirements. Customize and extend workflows, data input and output forms, and user interfaces. Develop and integrate OpenText applications with external systems using REST/SOAP APIs and database engineering services. Implement analytics, reporting, and AI-driven capabilities (including using OpenText Magellan) to enhance data insight and decision support. Translate business and operational requirements into technical designs and implemented solutions. Support system enhancements, upgrades, and performance optimization for OpenText platforms. Troubleshoot and resolve application issues related to custom OpenText development and integrations. Develop and maintain technical documentation for custom solutions, workflows, and integrations. Collaborate with system administrators, architects, and stakeholders to ensure solutions align with enterprise architecture and security requirements. Job Qualifications: Working knowledge of Open Text platforms; AppWorks and Magellan. 5+ years of development experience working with enterprise-scale data reporting applications. Demonstrated experience working with data reporting, including workflow development and process automation. Minimum Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related technical field. Strong capabilities for charting workflows, business processes, and understanding data modeling concepts. Experience supporting enterprise or regulated environments (e.g., government, healthcare, or compliance-driven systems) preferred. Ability to analyze complex requirements and deliver scalable, maintainable technical solutions. Must obtain and retain a Public Trust Level II clearance. Ability to work well with a team in a high-visibility, fast paced environment. Must be flexible in balancing competing and new priorities with strong analytic, communication and writing skills. Combination of Education and Experience: A combination of education and experience may be used to qualify for this position.  Experience must be equivalent to four years specialized experience equivalent to the GS-13/14 level in the Federal Government. About Nationwide IT Services: NIS is an IT and Management consulting company, is a CVE-verified Service-Disabled Veteran- Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), employee assistance program (EAP), and educational reimbursement along with Pet Insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users  with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description A highly skilled and experienced IT business analyst is sought to design and manage our Intranet Mynexus solution. The analyst should align business requirements and strategic objectives. This role includes translating business needs into technical solutions, overseeing design, collaborating with teams and stakeholders, and ensuring the successful delivery of high-quality, scalable, and secure employee experience platform. Essential Functions: - Collaborate with stakeholders to translate business requirements into technical designs - Design scalable, secure, and maintainable architectural solutions for Mynexus - Select appropriate technologies, frameworks, and platforms, including cloud services - Create and maintain technical documentation and implementation plans - Provide technical guidance to development teams - Ensure integration of new applications with existing systems - Identify and mitigate technical risks - Collaborate with various teams to ensure successful project delivery - Ensure applications comply with security standards and development guidelines - Evaluate emerging technologies and recommend improvements - Working closely with our Corporate Communications team to ensure our Intranet solution meets the needs of our employees Qualifications - Bachelor’s Degree and minimum 9 years of prior relevant experience - Graduate Degree and a minimum of 7 years of prior related experience - In lieu of a degree, minimum of 13 years of prior related experience - 5+ years of experience in IT custom application development Requirements - Experience leading vendor relationships and managing IT projects - Problem-solving and analytical skills - Communication and interpersonal skills - Ability to align technical solutions with business goals - Project Management and organizational skills - Experience with Agile development methodologies or DevOps practices - Experience with requirements gathering, translating to technical implementations - Proficiency in designing technology solutions and various development tools such as HTML and CSS - Familiar with Dozen and/or SiteCore - Familiar with SharePoint - Familiar with working with end users to troubleshoot technical issues - Experience with Azure GCC High Cloud Benefits - Health and disability insurance - 401(k) match - Flexible spending accounts - EAP - Education assistance - Parental leave - Paid time off - Company-paid holidays