• Performs technical and operational support for the firm’s networks and server infrastructure. • Implements security, operational patches and firmware updates to the firm’s firewall’s infrastructure, and other network equipment. • Collaborates with other staff professionals on day-to-day tasks and special projects. • Works with other technology groups internally and externally to resolve network issues, recommend networking configurations, and supports the connectivity for all the firm’s offices, applications, and equipment. • Responds to alerts from monitoring tools to ensure the overall health of the network. • Flexibility to assist with network issues after hours and on weekends, on an as-needed basis.

• Lead customer deployments of edge computing infrastructure, cloud integration, and SD-WAN platforms. • Act as the technical point of contact for end-to-end implementation activities, including architecture planning, configuration, testing, and go-live support. • Work closely with project managers, systems engineers, and customer stakeholders to align on design and timelines. • Troubleshoot deployment issues across operating systems, hypervisors, containers, and networks. • Develop automation scripts and reusable tooling to improve speed and consistency of deployments within the larger context of the company strategy. • Document procedures, configurations, and lessons learned; contribute to internal knowledge bases. • Mentor junior engineers and participate in internal enablement and cross-functional collaboration. • Participate in periodic customer workshops to review implementation design as needed to support large-scale or complex rollouts.

• Overall responsibility for network operations and maintenance of all systems to ensure compliance with CWIE/CCBill/phoenixNAP guidelines and industry best practices. • Troubleshoot connectivity issues to minimize downtime. • Act as last line support function and provide assistance to other employees and NOC. • Utilize network management systems to monitor, diagnose, control, and measure network performance, ensuring proactive issue resolution and optimization. • Strives for continuous improvement to ensure that the network infrastructure attains maximum performance, security, and availability. • Develop and maintain comprehensive network documentation, including configurations, interconnections, processes, and service records, to ensure accurate tracking of maintenance and system changes.

• Proactive Monitoring: actively monitor customer network infrastructure using established NMS tools to identify and resolve issues before they impact service. • Incident Management: Create, work, and resolve trouble tickets for network and server issues with a high degree of accuracy. • Troubleshooting: Diagnose and resolve Layer 1-3 network issues independently, utilizing logical troubleshooting methodologies. • Scheduled Maintenance: Execute routine maintenance, software upgrades, and patch management on customer network equipment during low-traffic maintenance windows. • Documentation & Handoff: Document and diagram networks, relevant processes, and troubleshooting steps. Ensure clear and detailed shift handoffs to incoming/outgoing teams to maintain operational continuity. • Escalation: Properly identify and escalate complex incidents to appropriate Tier 2/3 resources or vendors when necessary. • Communication: Communicate technical concepts in a clear, understandable manner to customers and internal stakeholders. • Knowledge Base: Contribute to the team knowledge base by creating solutions for common issues. • On-Call: Participate in an on-call rotation as required. • Schedule: Anticipated schedule is 5:00 PM to 2:00 AM Central Time and will include weekends.**o Note: Schedules are subject to change based on business needs. • Training: Initial training hours may vary and could require availability during standard business hours before transitioning to the 2nd shift schedule.